Personal Lines Underwriter

WatersEdge Solutions; George; On-site; ZAR 420,000 - 620,000; Full time

Job summary

WatersEdge Solutions, a growing insurance brokerage in George, Western Cape, seeks a Personal Lines Underwriter to manage underwriting amendments, advise clients and brokers, and support new business while ensuring compliance.

The role requires hands-on Personal Lines underwriting experience, sound knowledge of short-term insurance, and relevant qualifications. You will interact with walk-in clients and collaborate with the Personal Lines team to deliver accurate, responsive service.

Qualifications

• Matric cert and RE5 qualification required.
• Short-Term Insurance knowledge and Personal Lines underwriting experience required.
• Strong client service and communication skills.
• Ability to work in a client-focused insurance team.
• Experience with insurer platforms such as Santam or Old Mutual Insure is a plus.

Responsibilities

• Process and manage Personal Lines underwriting amendments.
• Respond professionally and efficiently to client and broker enquiries.
• Assist walk-in clients with their Personal Lines insurance requirements.
• Support the activation and administration of new business.
• Assist with relevant insurance compliance requirements.
• Ensure client and policy information is captured and maintained accurately.
• Work closely with the broader Personal Lines team to ensure efficient service delivery.
• Liaise with clients, brokers and insurers as required.
• Work across insurer platforms when processing policy and underwriting requirements.
• Deliver consistently high levels of client service.
• Maintain accurate records and follow established underwriting and compliance processes.

Skills

Personal Lines underwriting

Client service

Communication

Attention to detail

Teamwork

Underwriting processes

Education

Matric certificate

RE5 qualification

Short-Term Insurance qualification

Job description

Location: George, Western Cape
Employment Type: Full-Time
Industry: Short-Term Insurance | Personal Lines | Insurance Brokerage

WatersEdge Solutions is partnering with a growing, professional insurance brokerage to appoint an experienced Personal Lines Underwriter to its George-based team.

This is an excellent opportunity for a qualified short-term insurance professional who enjoys working directly with clients, managing personal lines underwriting requirements and delivering consistently high levels of service. You’ll join a collaborative, client-focused environment where service excellence, accuracy and teamwork are central to the way the business operates.

About the Role

As Personal Lines Underwriter, you’ll support the day-to-day management of personal lines insurance portfolios, assisting clients and brokers with underwriting amendments, queries, new business and compliance requirements.

You’ll also interact directly with walk-in clients, helping them with their insurance requirements and ensuring they receive professional, responsive support.

The role requires someone with previous Personal Lines underwriting experience, sound short-term insurance knowledge and the relevant industry qualifications.

Key Responsibilities

• Process and manage Personal Lines underwriting amendments.

• Respond professionally and efficiently to client and broker enquiries.

• Assist walk-in clients with their Personal Lines insurance requirements.

• Support the activation and administration of new business.

• Assist with relevant insurance compliance requirements.

• Ensure client and policy information is captured and maintained accurately.

• Work closely with the broader Personal Lines team to ensure efficient service delivery.

• Liaise with clients, brokers and insurers as required.

• Work across insurer platforms when processing policy and underwriting requirements.

• Deliver consistently high levels of client service.

• Maintain accurate records and follow established underwriting and compliance processes.

What You’ll Bring

• A valid Matric Certificate.

• Class of Business – Short-Term Insurance.

• A valid RE5 qualification.

• A valid Short-Term Insurance qualification.

• Previous hands‑on Personal Lines underwriting experience.

• Good understanding of Personal Lines insurance products and underwriting processes.

• Strong client service and communication skills.

• Ability to respond confidently and professionally to client and broker queries.

• Strong administrative skills and attention to detail.

• Ability to work effectively as part of a client‑focused insurance team.

Nice to Have

• Experience working on insurer platforms such as Santam, Old Mutual Insure or similar insurer systems.

• Previous experience using the Cardinal system.

• Experience working within an insurance brokerage environment.

• Experience assisting clients directly with Personal Lines insurance requirements.

What’s On Offer

• Opportunity to join a growing insurance brokerage.

• Professional and client‑focused working environment.

• Collaborative team culture.

• Opportunity to work across a variety of Personal Lines insurance requirements.

• A role where strong client service and underwriting expertise are valued.

Company Culture

You’ll be joining a professional insurance environment where client service, teamwork and reliability are important to the way the team operates.

The business values people who take pride in delivering accurate, responsive service and who enjoy working collaboratively to ensure clients receive the support they need.

PLEASE NOTE: If you have not been contacted within 10 working days, consider your application unsuccessful.