People Partner - Durban

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading HR consulting firm in KwaZulu-Natal is seeking an experienced HR Business Partner to ensure alignment between people practices and operational strategies. The role involves managing employee relations, driving performance improvement, and compiling impactful reports. Candidates should have 3-5 years of HR experience, particularly in a Call Centre/BPO, and possess strong analytical and communication skills. Competitive compensation is offered.

Qualifications

• 3-5 years’ experience in an HR Business Partner, HR Manager or HR Generalist role.
• Previous experience in a Call Centre/BPO is essential.

Responsibilities

• Establish strategic partnerships to align people practices with operational practices.
• Perform all industrial / employee relations activities.
• Drive performance management and continuous improvements.
• Build business relationships and ensure stakeholder engagement.
• Compile impactful reports and participate in people-related projects.

Skills

People Management Skills

Communication Skills

Active Listening

Coaching Skills

Planning and Organisational Skills

Interpersonal Skills

Analytical Abilities

Adaptability

Problem Solving

Resilience

Decision-Making Skills

Education

Grade 12 or equivalent NQF level qualification

HR tertiary qualification or equivalent

Tools

MS Excel

PowerPoint

Job description

About the Role

To establish a strategic partnership with the operation and ensure that people practices are aligned with operational practices to yield optimal performance.

Responsibilities

Performs all industrial / employee relations activities

To provide advisory in relation to misconduct, operational requirements, incapacities, grievances, and dispute resolution. To facilitate all matters relating to misconduct, incapacity, operational requirements, grievances, and disputes. Mitigate and defend Industrial relations risk at the CCMA. Actively identifies gaps, proposes, and implements changes within contractual frameworks and organisational policies. Driving Employment Equity and ensuring adherence to policies. To ensure compliance to legal, business and client requirements.

Acts as performance improvement driver and provokes positive changes in people management

Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Promotes performance management and calibration sessions. Proposes changes for continuous improvement. Identifies poor performance and implements measurable change to yield positive outcomes.

Building strong business relationships with all stakeholders at organisational level

• Acts as a single point of contact for the employees and managers in the business unit.
• Proactively supports the delivery of People Processes.
• Weekly meetings with stakeholders to conduct a needs analysis and provide feedback on People actions.
• Analyses client feedback and processes and uses this feedback to ensure service enhancements.
• Engages with management team and pro-actively, responds to queries promptly and ensures that opportunities for improvements are actioned and measured.
• Performs a support role for the business by ensuring collaboration and pro-active communication between departments.
• Presentation of MBR and suggestions about change management.
• To provide meaningful reporting to facilitate business decisions.

Managing absence and attrition

• Reviewing exit information and driving positive change.
• Performing stay interviews.
• Identifying proactive measures to reduce and mitigate attrition.
• Facilitate employee ambassador sessions and collaborate with respective departments to yield positive change.

Compiling of impactful reports

Work closely with all stakeholders to understand reporting requirements and compiling necessary reports to impact positive change.

Participating in the design and delivering of people and business projects

Liaising with the People Projects Partner and other stakeholders to timeously contribute to the successful delivery and completion of people and business-related projects.

Minimum Requirements

Grade 12 or equivalent NQF level qualification. HR tertiary qualification or equivalent.

3-5 years’ experience in an HR Business Partner, HR Manager or HR Generalist role. Previous experience in a Call Centre/BPO is essential. Strong MS Excel and PowerPoint skills.

Required Skills

• People Management Skills; mentor and drive people development; ensure high levels of employee engagement.
• Strong and adaptable communication skills with the ability to influence and motivate.
• Active Listening skills.
• Coaching Skills; ability to deliver constructive feedback.
• Planning and Organisational Skills; defining performance standards and meeting service levels; manage resources; good time management.
• Good interpersonal skills.
• Strong analytical abilities; ability to collate, manage and analyse data.
• Adaptability / Flexibility.
• Problem solving skills and adept at trouble shooting.
• Resilient approach and the ability to manage under pressure.
• Knowledge of legislative requirements.
• Excellent decision-making skills.

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative. The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game.
• Strive For Greater.
• Enable and empower all employees.
• Do the right thing.
• Own it.
• Deliver unbelievable service.

NB: All appointments are subject to the positive outcome of pre-employment verification checks.