Fintech Onboarding Specialist - Payments Gateway

Black Pen Recruitment; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Black Pen Recruitment seeks an Onboarding Agent (Credit Card/Payments Gateway/Fintech) in Cape Town to guide new merchants through onboarding, verify information, and complete due diligence. You will maintain records for approval and integration, handling merchant communication and compliance administration.

The role emphasizes document verification, risk referrals, and training Back Office functions, with a focus on accuracy, confidentiality, and timely handovers to other teams.

Qualifications

• Grade 12 or equivalent
• Diploma or equivalent experience in merchant onboarding or customer due diligence
• 1-2 years’ experience in onboarding, KYC/KYB, or FICA admin

Responsibilities

• Manage onboarding applications from Commercial handover and check document completeness
• Verify business registrations, addresses, activities and licences
• Identify and verify ultimate beneficial owners
• Complete sanctions/PEP/adverse media screening and refer findings to Risk/Compliance
• Prepare due diligence packs for approval and handover to Integration
• Capture verified business and banking information for verification
• Keep merchants and internal teams informed and coordinate handovers to Integration/Customer Support
• Protect personal and merchant information and improve onboarding processes

Skills

Attention to detail

Organised

Written communication

Education

Grade 12 / National Senior Certificate

Diploma in Business Administration / Banking / Financial Services

Tools

Microsoft Excel

Job description

Black Pen Recruitment seeks an Onboarding Agent (Credit Card/Payments Gateway/Fintech) in Cape Town to guide new merchants through onboarding, verify information, and complete due diligence. You will maintain records for approval and integration, handling merchant communication and compliance administration.

The role emphasizes document verification, risk referrals, and training Back Office functions, with a focus on accuracy, confidentiality, and timely handovers to other teams.