Parts Manager

Marie-Louise Harrison; Stellenbosch; Sur place; ZAR 420 000 - 660 000; Plein temps

Résumé du poste

A Well-established Dealership in Stellenbosch seeks an experienced Parts Manager with at least 5 years in automotive parts at a franchised dealership to join their team. You will lead the Parts department, drive stock integrity and ensure premium service delivery.

You will manage procurement, supplier relations, and budget performance, while guiding a team to grow retail, trade and wholesale parts sales and improve gross margin.

Qualifications

• Matric (Grade 12) or equivalent.
• Minimum 5 years in automotive parts at a franchised dealership, including 3 years in a parts dept. management.
• Experience with stock control, ageing/obsolete stock, and discrepancy resolution.
• Experience with budgets, targets and gross profit in a parts department.
• Experience with dealer management systems (CDK/Autoline/Kerridge) and Excel.

Responsabilités

• Lead, develop and manage the Parts team; set objectives and workloads.
• Deliver premium customer experience with accurate parts identification and quotes.
• Ensure compliance with company policies, OEM training and audits.
• Manage stock levels, stock turn, ageing/obsolescence, stocktakes and returns.
• Procure from authorized suppliers, manage back orders and lead times.
• Coordinate with Service to supply parts on time and minimise downtime.
• Grow retail, trade and wholesale parts sales while protecting margins.
• Track turnover, gross profit and stock investment; report to Dealer Principal.

Connaissances

Leadership

Customer service

Inventory management

Procurement

Supplier management

Operational efficiency

Risk management

Analytical thinking

Formation

Matric (Grade 12)

Automotive parts qualification (advantageous)

Outils

CDK

Autoline

Kerridge

MS Excel

Description du poste

A Well-established Dealership based in Stellenbosch has a vacancy for a Parts Manager with at least 5 years in an automotive parts role at a franchised dealership to join their team.

Key Responsibilities:

• Leadership and people management: Lead, develop and manage the performance of the Parts team. Set clear objectives, allocate workloads and make sure training, succession and leave cover are in place
• Customer experience: Deliver a premium customer experience in line with the company Customer First standards. This means accurate parts identification, clear quotations, reliable delivery dates and professional handling of complaints
• Company standards and compliance: Make sure procurement, warranty handling and departmental processes comply with current company policies, retailer standards and audit requirements. Make sure staff complete mandatory OEM training
• Inventory management: Keep stock levels accurate, secure and well balanced. Manage stock turn, ageing and obsolescence, oversee receiving, issuing and returns, and run cycle counts and stocktake
• Procurement and supplier management: Order from authorised sources within budget and delegated authority. Manage back orders and lead times, and make sure supplier claims, returns and credits are finalised on time
• Workshop and service support: Work with Service and Workshop to supply the correct parts on time, prioritise vehicle-off-road cases and reduce vehicle downtime. Keep accurate warranty parts records
• Sales growth: Grow retail, trade and wholesale parts sales. Build relationships with independent repairers and fleet customers, and protect margins through disciplined pricing
• Financial performance: Prepare and manage the departmental budget. Track turnover, gross profit, stock investment and debtors, report monthly to the Dealer Principal and take corrective action when results fall short
• Risk, controls and safety: Keep strong controls in place against stock loss, theft and fraud. Make sure transactions are captured accurately on CDK, and keep the warehouse safe and orderly in line with health and safety and hazardous-materials requirements
• Continuous improvement: Use data and reporting to spot trends, improve processes and increase sales, stock accuracy and customer retention

Minimum requirements (Essential):

• Matric (Grade 12).
• At least 5 years in automotive parts at a franchised dealership, with at least 3 of those years managing a parts department team.
• Proven experience with stock control: stocktakes, managing stock that is ageing or obsolete, and resolving discrepancies.
• Experience with budgets, targets and gross profit in a parts department.
• Working knowledge of a dealer management system, such as CDK, Autoline or Kerridge, and good MS Excel skills.
• A valid driver’s licence.

Essential Competencies/Traits:

• Commercial sense and business accumen
• Attention to detail
• Integrity
• A strong customer-service mindset
• The ability to work with Service and Workshop under pressure

Advantageous:

• A recognised parts qualification, such as an automotive parts NQF qualification.
• Experience building trade and wholesale accounts.
• Familiarity with OEM warranty and audit processes.