Partner Service Delivery Manager

WatersEdge Solutions; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Benefits offered by this job

Competitive salary package

Share incentive scheme

Generous vacation policy

Hybrid working model

Team lunches and snacks

Visibility at partner and executive level

Job summary

WatersEdge Solutions seeks a Partner Service Delivery Manager to ensure end-to-end service delivery across reseller partnerships. The ideal candidate will lead onboarding projects, manage operational queries, and proactively handle risks in a hybrid working environment. This role values individuals with a background in law, consulting, or customer-facing operations. The company offers a competitive salary, share incentives, and a culture of accountability and excellence. Ideal for detail-oriented professionals seeking a high-impact position in a growing global business.

Qualifications

• Relevant experience in law, accounting, consulting, or customer-facing operations.
• Experience managing partner or client delivery.
• Strong client-facing experience with tight deadlines.

Responsibilities

• Lead onboarding and migration projects for reseller partners.
• Manage day-to-day operational queries across payroll and compliance.
• Identify risks early and keep delivery on track.
• Act as the primary point of contact for operational matters.

Skills

Organizational skills

Client stakeholder management

Problem-solving

Communication skills

Judgment and risk management

Education

CA(SA) or law degree preferred

Consulting background

Job description

Location: Hybrid
Employment Type: Full-Time
Industry: Global Workforce Solutions | HR Tech | Partner Operations

WatersEdge Solutions is partnering with a fast-growing global HR tech business to recruit a highly organised and delivery-focused Partner Service Delivery Manager. This is a senior, client-facing role for someone who brings structure, accountability, and strong judgement to complex partner operations. The role is ideal for a CA(SA), lawyer, consultant, or customer-facing operations professional who enjoys managing risk, detail, and stakeholder expectations in a fast-paced environment.

About the Role

As Partner Service Delivery Manager, you will take ownership of end-to-end service delivery across reseller partnerships. You’ll guide partners through onboarding, migrations, and ongoing service operations, ensuring delivery is accurate, compliant, and well-governed. While commercial teams manage the relationship growth, your focus will be delivery integrity: making sure what is promised is delivered correctly, on time, and in line with operational and regulatory expectations.

Key Responsibilities

• Lead onboarding and migration projects for reseller partners, their end clients, and employees
• Guide partners through timelines, requirements, and processes clearly and confidently
• Manage multiple workstreams simultaneously and ensure progress is tracked and communicated
• Identify risks early and proactively keep delivery on track
• Act as the primary point of contact for operational matters across the reseller portfolio
• Manage day-to-day operational queries across payroll, invoicing, compliance, and related service areas
• Communicate proactively with partners, ensuring clear expectations and consistent updates
• Translate complex operational processes into simple, digestible communication
• Own operational issues from identification through to resolution
• Coordinate with internal teams across Payroll, Legal, Technical Support, Benefits, and Product
• Maintain close alignment with Account Managers through ongoing collaboration
• Identify recurring operational challenges and recommend scalable process improvements
• Contribute to playbooks, processes, and improved ways of working

What You’ll Bring

• Relevant professional experience in law, accounting, consulting, customer-facing operations, or a similar environment
• Strong client or stakeholder-facing experience with tight deadlines and expectation management
• Highly organised, detail-oriented approach with the ability to manage multiple workstreams
• Strong problem‑solving ability and ownership mindset
• Ability to drive issues through to completion across internal teams
• Comfortable working cross-functionally in a fast-paced and ambiguous environment
• Clear, confident communication style with the ability to build trust quickly
• Strong judgement, accountability, and risk‑aware thinking

Nice to Have

• CA(SA), law degree, admitted attorney, or consulting background
• Exposure to global employment, payroll, HR, or compliance-heavy environments
• Experience managing partner, reseller, or enterprise client delivery

What’s On Offer

• Competitive salary package
• Share incentive scheme
• Generous vacation policy
• Hybrid working model with autonomy
• Team lunches, breakfasts, unlimited coffee, drinks, and healthy snacks
• High-impact role with direct visibility at partner and executive level
• Opportunity to help scale partner delivery processes in a global business

Company Culture

This is a high-growth, values-led environment built around continuous improvement, shared success, ownership, and excellence. The culture rewards people who take accountability, solve problems proactively, and deliver with accuracy and care. It’s a strong fit for someone who enjoys pace, complexity, and meaningful cross‑functional impact.