Part-Time Call Centre Specialist: Elevate Customer Experience

Fnbnamibia; Johannesburg; On-site; ZAR 580,000 - 625,000; Part time

Job summary

Fnbnamibia in Johannesburg is seeking a part-time call centre agent to handle inbound and outbound customer interactions via phone, email, and live chat. The role requires following established procedures to resolve queries and deliver excellent service.

You will work to meet service level agreements, document outcomes, and escalate issues as needed while collaborating with teammates to maintain a high standard of customer care.

Qualifications

• Experience in handling inbound/outbound calls and queries.
• Ability to meet SLA targets and quality standards.
• Willingness to attend meetings and training.

Responsibilities

• Handle inbound and outbound customer interactions via calls, email, and live chat.
• Ensure customer satisfaction and meet business objectives.
• Follow SOPs and governance standards; escalate risks.
• Provide timely updates and documentation; support branch eBucks queries.
• Adhere to schedules and meet time/quality standards.
• Assist with eBucks Shop orders.
• Participate in innovation process and contribute ideas.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Time management

Job description

Fnbnamibia in Johannesburg is seeking a part-time call centre agent to handle inbound and outbound customer interactions via phone, email, and live chat. The role requires following established procedures to resolve queries and deliver excellent service.

You will work to meet service level agreements, document outcomes, and escalate issues as needed while collaborating with teammates to maintain a high standard of customer care.