Part-Time Call Centre Agent - Customer Experience

RMB Nigeria Limited; Johannesburg; Vor Ort; ZAR 580.000 - 625.000; Teilzeit

Zusammenfassung

RMB Nigeria Limited is seeking a part-time call centre agent in Johannesburg to handle inbound and outbound customer interactions across calls, email, and live chat. The role focuses on delivering excellent customer service, meeting SLA targets, and maintaining accurate documentation.

The candidate will contribute to a culture of service excellence, adapt to changing circumstances, and collaborate with colleagues to resolve complex queries and improve the customer experience.

Qualifikationen

• Experience handling inbound and outbound customer interactions via calls, email, and live chat.
• Good written and verbal communication with ability to meet SLAs.
• Ability to work in a team and follow procedures and governance standards.

Aufgaben

• Handle inbound and outbound customer interactions via calls, email, and live chat to resolve queries.
• Address customer needs to meet or exceed expectations and meet SLA targets.
• Maintain documentation and comply with governance standards; escalate issues when needed.
• Follow up with customers to ensure full resolution and feedback loops.
• Assist branch consultants with eBucks queries and related support when required.

Kenntnisse

Customer service

Communication skills

Call handling

Problem solving

Jobbeschreibung

RMB Nigeria Limited is seeking a part-time call centre agent in Johannesburg to handle inbound and outbound customer interactions across calls, email, and live chat. The role focuses on delivering excellent customer service, meeting SLA targets, and maintaining accurate documentation.

The candidate will contribute to a culture of service excellence, adapt to changing circumstances, and collaborate with colleagues to resolve complex queries and improve the customer experience.