Outbound Telesales Consultant

Standard Bank Group; Durban; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Standard Bank Group is expanding its Personal & Private Banking team in Durban with a 12-month fixed-term telesales role focused on Funeral Plans and Life Insurance. The role requires proactive outbound engagement and a strong sales mindset to identify client needs and convert opportunities into insurance solutions.

The successful candidate will perform compliant, regulated insurance sales, capture applications accurately, and maintain client records while meeting cross-sell targets.

Qualifications

• 12+ months of continuous experience in a target-driven telesales or outbound sales environment.
• Experience in banking, insurance or financial services preferred.
• FAIS-fit and proper requirements must be met.
• Basic understanding of insurance products (Funeral Plans, Life Insurance) is advantageous.

Responsibilities

• Proactively sell Funeral Plans and Life Insurance through outbound telesales and virtual engagement.
• Identify client protection needs and match to appropriate insurance solutions.
• Execute outbound campaigns and convert opportunities into sales.
• Explain product features, premiums and policy conditions clearly.
• Accurately capture applications and maintain client records per FAIS and compliance rules.

Skills

Target-driven sales

Outbound telesales

Client engagement

Objection handling

Insurance product knowledge

Regulatory awareness

Education

National Certificate in Banking (NQF 5) or equivalent

Tools

CRM systems

Sales reporting tools

Job description

• Business Segment: Personal & Private Banking

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To drive sales growth of Funeral Plans and Life Insurance within Personal Banking through proactive outbound telesales and virtual client engagement. This is a 12-month fixed-term contract focused on identifying client protection needs, converting sales opportunities into appropriate insurance solutions and consistently achieving defined sales and cross-sell targets, while delivering a positive client experience and ensuring adherence to regulatory requirements.

Key Responsibilities:

• Proactively sell and cross-sell Funeral Plans and Life Insurance products through outbound telesales and virtual client engagement.
• Identify client insurance and protection needs through effective questioning, product recommendations and needs-based sales conversations.
• Execute outbound sales campaigns, engage prospective and existing clients and convert opportunities into successful insurance sales.
• Clearly explain insurance product features, benefits, premiums and policy conditions, ensuring clients make informed decisions.
• Accurately capture and process insurance applications, maintain client records and track sales performance in line with FAIS, compliance and operational requirements.

Qualifications

• National Certificate in Banking (NQF 5), FAIS-recognised, or an equivalent relevant qualification.
• Must meet the applicable FAIS Fit and Proper requirements for the role.
• Minimum of 12 months' continuous experience in a target-driven telesales or outbound sales environment, preferably within banking, insurance or financial services.
• Experience engaging clients telephonically, identifying sales opportunities and promoting products or services.
• Demonstrated ability to achieve sales targets, handle objections and convert client conversations into successful sales.
• Basic understanding of insurance products, particularly Funeral Plans and Life Insurance, would be advantageous.
• Experience working with sales targets, conversion rates, customer relationship management systems and sales reporting.
• Checking Things
• Developing Expertise
• Banking Processes & Procedures
• Client Acceptance & Review
• Processing & Product Knowledge (Consumer Banking)