Outbound Sales Consultant: (Funeral Sales) - Midrand

Impact HR; Gauteng; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

FAIS accreditation

RE certification advantageous

Job summary

Impact HR in Gauteng is seeking an Outbound Sales Agent to actively reach out to prospects and customers, promoting products, generating qualified leads, and closing sales. You will use CRM to track activities, maintain records, and pursue cross-selling opportunities.

The role requires excellent communication, resilience, and the ability to meet daily call KPIs, with FAIS accreditation or RE5/RE1 considered a plus. Grade 12 and 12+ months outbound sales experience are essential.

Qualifications

• Minimum 12 months of proven outbound sales experience in a similar role.
• Grade 12 / Matric qualification.
• Excellent verbal communication, active listening, objection handling, and closing skills.
• Proficiency with CRM software and basic data entry with high accuracy.
• High resilience, self-motivation and goal orientation.

Responsibilities

• Outbound Sales & Prospecting: perform cold and warm outbound calls to prospective clients and convert leads.
• Pipeline Management: maintain accurate records of sales activities and follow-ups in CRM.
• Customer Engagement: articulate product features, benefits and value while addressing objections.
• Target Achievement: meet or exceed daily call KPIs, talk time, and monthly quotas.
• Product Knowledge: stay updated on offerings and industry trends to pitch solutions.
• Compliance & Quality Assurance: follow FAIS guidelines and data privacy during all communications.

Skills

Outbound sales

Pipeline management

Customer engagement

Target achievement

Product knowledge

Compliance & privacy

Education

Grade 12 / Matric

Tools

CRM software

Microsoft Office

Job description

The Outbound Sales Agent is responsible for actively reaching out to prospective and existing customers to promote products/services, generate qualified leads, and close sales. This role requires a proactive, results-driven professional with strong communication skills and a track record of meeting or exceeding sales targets.

Key Responsibilities

• Outbound Sales & Prospecting: Perform cold and warm outbound calls to prospective clients, convert leads into active customers, and identify cross-selling or upselling opportunities.
• Pipeline Management: Maintain an accurate record of all sales activities, customer interactions, and follow-ups in the CRM database.
• Customer Engagement: Clearly articulate product features, benefits, and value propositions while addressing customer objections with empathy and professional negotiation skills.
• Target Achievement: Consistently meet or exceed daily call volume KPIs, talk time metrics, lead qualification targets, and monthly sales quotas.
• Product Knowledge: Stay up to date on company offerings, industry trends, and competitor products to effectively pitch solutions to clients.
• Compliance & Quality Assurance: Follow internal sales scripts, FAIS regulatory guidelines, compliance protocols, and data privacy regulations during all customer communications.

Minimum Requirements

• Experience: Minimum of 12 months (1 year) of proven experience as an outbound sales representative, call centre agent, or telemarketer.
• Education: Grade 12 / Matric.
• Skills: Excellent verbal communication, active listening, objection handling, and persuasive closing skills.
• Technical Ability: Proficiency in CRM software, basic Microsoft Office tools, and efficient data entry with high accuracy.
• Attributes: High resilience, self-motivation, goal orientation, and a professional phone demeanour.

Added Advantages

• FAIS Accreditation: Having completed or acquired relevant FAIS credits (Financial Advisory and Intermediary Services Act) is an advantage.
• RE Certification: Regulatory Examination (RE5 / RE1) qualification is highly advantageous.