OUTbound Referral Advisor

OUTsurance; Centurion; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Top Employer South Africa

Rewards and recognition programs

Growth opportunities

Wellness programs

Job summary

OUTsurance has been propelling the South African insurance industry forward for 28 years. We’re looking for a performance‑driven sales professional to interact with clients, grow sales, and elevate the customer experience in a vibrant, fun, and values‑driven environment.

You will call potential clients, guide their purchasing decisions, and convert leads while maintaining in‑depth product knowledge. The role rewards results through a performance based salary system and offers growth

Qualifications

• Matric or equivalent qualification.
• FAIS regulatory exam required.
• Relevant qualification depending on previous advice-giving roles.

Responsibilities

• Cold calling and converting outbound leads to sales.
• Guide customers and help them make purchasing decisions.
• Talk to potential clients and inform them of product benefits.
• Maintain in-depth product knowledge to provide accurate information.
• Use persuasive techniques to close sales.
• Handle customer calls and emails professionally.
• Work towards individual and team sales targets.
• Be a team player contributing to company objectives.

Skills

Call centre experience

Telesales

Communication skills

Sales orientation

Education

Matric

FAIS Regulatory Exam

Relevant qualification for advice roles

Job description

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.

What do you get OUT?

• OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT.

We offer our employees:

• A winning, fun and inclusive company culture that embraces diversity.
• Great Rewards and Recognition programs.
• Benefits (Medical Aid, Pension fund, Group life and Disability benefits)
• Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
• Wi‑Fi on campus and Emergency Panic‑Assist through the OUTsurance app
• Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
• A chance to give back (Staff Helping SA OUT volunteer program) and much more.

Job Description

Role Overview

You will be required tointeract with clients, increase sales, and elevate customer experience. If you're a top performer that can align yourself with our organization Values ofAwesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance based salary system then you might be the next OUTie.

Responsibilities:

The successful candidate will be responsible for but not limited to:

• Cold Calling, Convert OUTbound lead/quotes to sales in terms of the minimum quantity and quality targets
• Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
• You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our product holds while adhering to the quality measures in place.
• Maintain in-depth product knowledge in order to supply customers with the best, accurate information
• Utilize persuasion techniques when necessary to close sales
• Handle customer phone calls and emails in a polite, professional, and prompt manner
• Work towards achieving individual and team objectives and be accountable for sales results
• Perform as a team-player, participate in activities contributing to the overall objectives of the organisation

Qualifications

• Matric
• FAIS Regulatory Exam
• Recognized Qualification depending on previous advice‑giving roles.

Experience

• Previous Call Centre experience in Telesales.
• Experience in short term insurance industry will be advantageous.

Additional Information

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

At OUTsurance our value of HUMAN is more than just a poster on the wall. It’s a key part of our culture and we are committed to fostering an inclusive and diverse workplace that reflects the communities we serve. We actively encourage applications from persons with disabilities. In support of our Employment Equity objectives, we strive to create equal opportunities for all and also welcome candidates from designated groups who meet the role requirements.

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