Outbound Sales Representative

Langford Staffing; Cape Town; Teletrabalho; ZAR 478 000 - 597 000; Tempo integral

Resumo da oferta

Langford Staffing is seeking an experienced Outbound Sales Representative for high-volume consumer campaigns. This remote role aligns with U.S.

Eastern Time calling hours and focuses on qualifying leads and connecting them to the appropriate representative, not closing the sale. You will make continuous outbound calls using an automatic dialer, deliver confident introductions, handle objections, and secure warm or live transfers.

Qualificações

• At least three years of recent outbound calling and lead-generation experience.
• Experience in a high-volume automatic-dialer environment.
• Experience qualifying consumers and handling objections.
• Experience completing warm or live transfers.
• Familiarity with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools or Readymode.
• Strong spoken and written English; clear telephone manner.
• Typing speed of at least 35 wpm with accuracy.
• Availability to work full-time during the required Eastern Time schedule.

Responsabilidades

• Make continuous outbound calls using an automatic dialer.
• Deliver clear, confident introductions without sounding scripted.
• Ask required qualification questions accurately.
• Explain the reason for the call in simple language.
• Handle hesitation, rejection and basic objections.
• Keep qualified consumers engaged and secure their consent to continue.
• Complete warm or live transfers to the receiving representative.
• Record accurate answers, dispositions, callbacks and transfer outcomes.
• Respect opt-out requests and follow all campaign requirements.
• Work toward approximately five accepted qualified transfers per dialing hour.
• Apply coaching and improve based on call reviews and performance feedback.

Conhecimentos

Outbound calling

Telesales

Lead generation

Live transfers

CRM notes

English proficiency

Ferramentas

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Descrição da oferta de emprego

Schedule: Full-time, aligned with U.S. Eastern Time calling hours

Annual Target Earnings: C$40,000-C$50,000, based on performance

Location: Remote

The Opportunity

Langford Staffing is recruiting experienced Outbound Sales Representatives for a client operating high-volume consumer calling campaigns.

You will contact approved leads through an automatic dialer, gain the consumer’s attention, ask brief qualification questions, handle basic objections and complete professional live transfers.

You are not responsible for completing the final sale or determining eligibility. Your responsibility is to identify qualified consumers, create interest and connect them with the appropriate representative.

This role is best suited to someone who is confident on the phone, comfortable with continuous outbound calling and motivated by measurable results.

What You’ll Do

• Make continuous outbound calls using an automatic dialer.
• Deliver clear, confident introductions without sounding scripted.
• Ask required qualification questions accurately.
• Explain the reason for the call in simple language.
• Handle hesitation, suspicion, rejection and basic objections.
• Keep qualified consumers engaged and secure their consent to continue.
• Complete warm or live transfers to the receiving representative.
• Remain connected until the handoff is confirmed.
• Record accurate answers, dispositions, callbacks and transfer outcomes.
• Respect opt-out requests and follow all campaign requirements.
• Work toward approximately five accepted qualified transfers per dialing hour.
• Apply coaching and improve based on call reviews and performance feedback.

Campaigns may involve health benefits, insurance, telecommunications and other approved consumer products or services.

Required Experience

• At least three years of recent outbound calling, telesales, appointment-setting, lead-generation or live-transfer experience.
• Experience working in a high-volume automatic-dialer environment.
• Experience qualifying consumers and handling objections.
• Experience completing warm or live call transfers.
• Familiarity with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode or a comparable dialer.
• Strong spoken and written English.
• Clear pronunciation and a confident, professional telephone manner.
• Ability to remain calm when consumers are rude, suspicious or uninterested.
• Accurate CRM notes, call dispositions and data entry.
• Typing speed of at least 35 words per minute with strong accuracy.
• Availability to work full-time during the required Eastern Time schedule.

Experience with U.S. consumer campaigns, insurance, benefits, telecommunications or call-centre sales is preferred.

Remote Work Requirements

• Computer with at least 16 GB of RAM.
• Dual-monitor setup.
• Wired USB headset with a noise-cancelling microphone.
• Webcam.
• Quiet and professional workspace.
• Reliable wired internet with at least 100 Mbps download and 10 Mbps upload.
• Backup internet and power arrangements.
• Ability to use multiple systems while speaking with consumers.

What Success Looks Like

• Accepted qualified transfers
• Transfers completed per dialing hour
• Qualification accuracy
• Call quality and professionalism
• Attendance and schedule adherence
• Accurate call dispositions and notes
• Compliance with opt-out and campaign requirements
• Ability to apply coaching and improve performance

Who Will Succeed

The right person is comfortable speaking with consumers continuously throughout the day.

You should be able to gain attention quickly, guide short conversations, respond naturally to objections and remain professional when a consumer is frustrated or disrespectful.

You must be persistent without becoming aggressive and persuasive without making promises you are not authorized to make.