OT Infrastructure & Incident Support Engineer

iOCO Pty Ltd; South Africa; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A technology services company is seeking a Support Engineer with expertise in Operational Technology environments. The role focuses on incident management, technical support, and system monitoring, requiring 5+ years of related experience. Essential qualifications include a Grade 12 certificate and A+/N+ or equivalent. The position promotes proactive system health management and compliance with IT security policies. This role offers a competitive salary and opportunities for continuous improvement.

Qualifications

• 5+ years of experience in an OT environment.
• Strong knowledge of IT/OT security policies.
• Ability to manage incidents within SLA timelines.

Responsibilities

• Manage and resolve infrastructure-related incidents.
• Perform hardware support in operational technology environments.
• Monitor system performance and take proactive action.

Skills

Troubleshooting

System monitoring

Hardware support

Virtualization (VMware, Hyper-V)

Operating systems (Windows, Linux)

Backup management

Security compliance

Education

Grade 12

A+/N+ or Internship

ITIL Certification

IT Relevant Diploma/Degree

Job description

A technology services company is seeking a Support Engineer with expertise in Operational Technology environments. The role focuses on incident management, technical support, and system monitoring, requiring 5+ years of related experience. Essential qualifications include a Grade 12 certificate and A+/N+ or equivalent. The position promotes proactive system health management and compliance with IT security policies. This role offers a competitive salary and opportunities for continuous improvement.