Order Management Specialist

Hexagon Mining; Johannesburg; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Hybrid - remote options

Competitive salary with experience

Job summary

Hexagon Mining is seeking an Order Management Specialist to renew maintenance and subscription contracts and keep cross-team data accurate. You will support lead-to-order and renewal activities, prepare renewal orders, and collaborate with accounting, technical support, and account managers to ensure smooth order processing.

The role involves maintaining customer master data, generating licensing, and driving compliance and accuracy across global pricing and policies.

Qualifications

• Bachelor's Degree in Business Administration or relevant experience.
• 1-3 years of experience in a sales environment / client services management role.
• Advanced Microsoft Office usage (Outlook, Excel, Word, PowerPoint, Project Management).
• Knowledge of ERP and CRM applications.

Responsibilities

• Ensure accuracy and timeliness of quote, legal, and order entry approvals for all orders.
• Validate proposals align with pricing, discounting, and maintenance/subscriptions policies; ensure legal compliance.
• Maintain presentation quality of quotes and proposals across business units.
• Coordinate with sales, accounting, logistics to facilitate order-to-cash; support renewal processes.
• Coordinate licensing and client center access with technical support and software development.

Skills

Customer focus

Data handling

Process management

Sales knowledge

Communication skills

Continuous improvement

Attention to detail

Autonomy

Education

Bachelor's in Business Administration or relevant experience

1-3 years sales/client services experience

Advanced Microsoft Office

ERP/CRM knowledge

Tools

SAP

Salesforce Sales Cloud

CPQ

Tableau

Job description

The Company

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose Of Position

As an Order Management Specialist, you will be a central player in our team, renewing maintenance and subscription contracts and keeping the team connected with other departments. You will support the lead-to-order and renewal process by maintaining our customer master contract data, facilitating quotes, and preparing renewal orders, and partnering with accounting, technical support, and account managers (sales personnel). The success of the order management function will depend to a significant degree on your effectiveness and accuracy. We have ambitious ideas and plans and need the right people to help develop and execute them as we transform our organization.

As an Order Management Specialist, you will be a central player in our team, renewing maintenance and subscription contracts and keeping the team connected with other departments. You will support the lead-to-order and renewal process by maintaining our customer master contract data, facilitating quotes, and preparing renewal orders, and partnering with accounting, technical support, and account managers (sales personnel). The success of the order management function will depend to a significant degree on your effectiveness and accuracy. We have ambitious ideas and plans and need the right people to help develop and execute them as we transform our organization.

Major Areas Of Responsibility

Order Management control:

• Ensure accuracy and timeliness of quote, legal, commercial and order entry approvals for all orders
• Validate proposals are aligned to global pricing, discounting, maintenance / subscriptions policies and meet legal compliance
• Maintain presentation quality of commercial quotes and proposals across BUs
• Act as liaison between sales, accounting / logistics team to facilitate order to cash process
• Partner with Business Operations team to maintain consistency between new sales and renewal orders
• Partner with Accounting to manage global customer management process, maintain customer master data, assist with collections process and complete vendor forms
• Partner with Technical Support and Software Development to manage licensing and Client Center access, and identify and assist in licensing issues support
• Partner with Business Development and Account Managers to coordinate client sales initiatives/campaigns
• Partner with Services to coordinate and track maintenance/subscription renewal benefits
• Partner with Channel partners and resellers to support licensing and contract management
• Identify, qualify and manage the maintenance/subscription renewal sales process (forecasting), close sales and services to meet or exceed the assigned targets

(forecasting), close sales and services to meet or exceed the assigned targets

Asset Control

• Generate licensing for various product lines in adherence to sales policies and procedures
• Maintain accurate and current contract and asset data among various technology platforms for various product lines
• Complete ad-hoc report requests from services, software development, accounting and sales pertaining to licensing, contracts and assets
• Assist OM Global Manager to improve renewal policy and procedure communications to gain organizational buy in
• Assist OM Global Manager to maintain standard policies, procedures and training documentation of global solutions
• Provide sales onboarding and training as needed to facilitate global consistency

Knowledge And Experience - Required

• Customer focused, action oriented and committed to driving quality results
• Experience working with large data sets and ensuring quality and accuracy
• Knowledge of process and project management methodologies and tools
• Knowledge of business processes across sales
• Business acumen in solution-based customer serviceExceptional communication skills, both written and verbal.
• Continuous improvement attitude with ability and confidence to make recommendations
• Highly responsive, detailed orientated, leveraging ability to multi-task, work efficiently and meet tight deadlines
• Energetic with a proven ability to work autonomously and quickly adapt to change

Education

Minimum:

• Bachelor's Degree in Business Administration or relevant experience
• 1-3 years of experience, in a sales environment / 1-3 years in a client services management role
• Advanced Microsoft Office User (e.g. Outlook, Excel, Word, PowerPoint, Project Management
• Knowledge of ERP and CRM applications

Preferred

• Familiarity with any of the following systems and applications:
• ERP: SAP (familiar with billing and invoicing documents)
• Business Applications: CRM Salesforce Sales Cloud, CPQ, Tableau
• Multi-lingual (English)

Additional Information

• Hybrid - Can work remotely sometimes
• Competitive salary with experience

Benefits

• We prohibit discrimination against any job applicant based on protected characteristics. We offer a competitive benefits package that is second to none!

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.