Senior L&D Leader — Strategic Operations Training

WNS Global Services; Cape Town; Vor Ort; ZAR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

WNS Global Services Inc. is seeking a seasoned Learning and Development leader to develop and govern strategic training for multiple business units.

The role focuses on delivering aligned training programs, managing a cross-functional team, and driving performance through effective learning solutions. Based in Claremont, the role requires overseeing a 24/7 rotational shift schedule and partnering with stakeholders to ensure program impact, quality, and governance across the organization’s South

Qualifikationen

• National Certificate / Diploma in OD ETDP, HR, Learning & Development, Business Administration, Operations Management or similar
• Degree in Human Resources, Learning & Development, Business Administration, Psychology or Industrial Psychology; Operations/Performance management would be beneficial
• Minimum 7 years’ experience in a managerial role in operations management training and/or Learning & Development Leader in an operational or business delivery environment
• Learning/training Programme Design, Development and delivery experience
• Experience working in a multi-disciplinary team across multiple stakeholders
• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel MS Word and MS PowerPoint

Aufgaben

• Operational training and talent development business partnering
• Operations training team management, leadership and development
• Business Unit learning strategy and management of delivery of aligned training
• Management of the operationalization of training
• Business alignment and evaluation of training
• Create blended learning solutions using existing learning courses and resources
• Learning and development quality management and reporting
• Learning governance and compliance
• Training business impact measurement and continual improvement
• Overseeing learning environment, coaching and mentoring processes

Kenntnisse

Leadership

Stakeholder management

Training design

Quality management

Governance

Ausbildung

National Certificate / Diploma in OD ETDP, HR, L&D, Business Administration, Operations Management

Degree in HR, L&D, Business Administration, Psychology or Industrial Psychology

Tools

MS Excel

MS Word

MS PowerPoint

Jobbeschreibung

WNS Global Services Inc. is seeking a seasoned Learning and Development leader to develop and govern strategic training for multiple business units.

The role focuses on delivering aligned training programs, managing a cross-functional team, and driving performance through effective learning solutions. Based in Claremont, the role requires overseeing a 24/7 rotational shift schedule and partnering with stakeholders to ensure program impact, quality, and governance across the organization’s South