Operator / Hospitality Manager

OttoBauthentic; Gqeberha; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

OttoBauthentic in Gqeberha is seeking an experienced hospitality leader to run a premium restaurant operation across multiple venues, ensuring guest satisfaction and operational excellence.

You will own the P&L, lead large teams, uphold brand standards, and grow revenue from restaurant, boma, events and coffee concepts.

Qualifications

• Grade 12 / Matric required.
• Tertiary qualification in Hospitality Management or related field preferred.
• 8–10 years' management experience in hospitality or premium venues.
• Proven experience running a full-service restaurant or standalone unit.
• Strong commercial, financial and people-management experience.

Responsibilities

• Lead and manage all aspects of the restaurant across venues.
• Deliver exceptional guest experiences and uphold brand standards.
• Drive financial performance and revenue growth across streams.
• Ensure food quality, safety and brand compliance.
• Provide people leadership for sizeable teams and employee relations.

Skills

People leadership

Operational excellence

Financial management

Brand compliance

Guest experience

Education

Grade 12 / Matric

Tertiary qualification in Hospitality Management

Job description

The Role

To lead and manage all aspects of the restaurant— across all trading venues — ensuring an exceptional guest experience while delivering operational excellence, financial performance, food quality, brand compliance and people leadership.

The incumbent is responsible for running the operation as a standalone, profit-accountable business unit that reflects the premium brand while meeting the hospitality expectations of both local and international visitors, and for growing revenue across the restaurant, boma, events, coffee and meal-pack income streams.

Qualifications & experience:

• Grade 12 / Matric.

• Relevant tertiary qualification in Hospitality Management, Food Service Management, Business Management or a related field (preferred)

• 8–10 years' management experience within a recognised hospitality, restaurant, premium café, food retail or tourism environment

• Proven experience managing a full-service restaurant or premium hospitality operation, ideally as a standalone or owner-operated business unit

• Strong commercial, financial and people-management experience, including managing sizeable teams and employee relations