Operations Technology Support Technician

Mr Price Group; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading retail company in Johannesburg is seeking an Operations Technology Support Technician. The role involves providing technical support for operational technology systems within the Distribution Centre. Candidates should have a diploma in Engineering or related fields and at least 2 years of experience in logistics. Strong troubleshooting skills are essential. This position offers an opportunity to work in a dynamic environment with various automated systems.

Qualifications

• 2+ years’ experience in a distribution centre, manufacturing, or logistics environment.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Provide frontline support for operational technology systems.
• Monitor and maintain PLC-controlled systems and conveyor automation.
• Conduct routine checks on operational technology infrastructure.

Skills

Troubleshooting and diagnostic skills

Familiarity with PLCs

Knowledge of SCADA or HMI systems

Basic networking knowledge

Education

Diploma in Electrical Engineering, Mechatronics, Industrial Automation, or Information Technology

Job description

Overview

Job title : Operations Technology Support Technician

Job Location : Gauteng, Johannesburg

Deadline : October 18, 2025

Job Description

To provide frontline support for all operational technology systems within the Distribution Centre, ensuring minimal downtime and optimal performance of automated and semi-automated systems, including conveyor systems, scanners, PLCs, WMS interfaces, RMS and network-connected devices.

Responsibilities

• Technical Support
• Troubleshoot and resolve issues with warehouse control systems (WCS), Robotic Management System (RMS), warehouse management systems (WMS), and related hardware.
• Provide hands-on support for barcode scanners, label printers, handheld terminals, and other operational devices.
• Monitor and maintain PLC-controlled systems and conveyor automation.

Preventive Maintenance

• Conduct routine checks on operational technology infrastructure.
• Collaborate with maintenance teams to schedule and perform preventive maintenance on integrated systems.

System Monitoring & Reporting

• Monitor system performance and generate reports on uptime, faults, and trends.
• Escalate recurring issues and assist in root cause analysis.

Project & Change Support

• Assist in the rollout of new technologies, upgrades, and system integrations.
• Support testing and commissioning of new equipment or software.

Collaboration

• Work closely with IT, engineering, and operations teams to ensure alignment and rapid issue resolution.
• Liaise with vendors and service providers for escalated support and warranty claims.

Qualifications

• Diploma or equivalent in Electrical Engineering, Mechatronics, Industrial Automation, or Information Technology.
• 2+ years’ experience in a distribution centre, manufacturing, or logistics environment.
• Familiarity with :
• Plcs (e.g., Siemens, Allen-Bradley)
• SCADA or HMI systems
• WMS / WCS platforms
• Networking basics (TCP / IP, switches, Wi-Fi)
• Strong troubleshooting and diagnostic skills.
• Ability to work under pressure in a fast-paced environment.
• ICT jobs