Mobile Clerk (Branch)

Hollywoodbets Careers Site; Oos-Kaap; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Hollywoodbets Careers Site is hiring a Mobile Clerk (Branch) in Mthatha, KwaZulu Natal, to assist punters with mobile, website and Phone-A-Bet enquiries and to drive mobile-based sales. You will engage customers, demonstrate mobile betting, and contribute to expanding the mobile customer base.

The role emphasizes frontline service, FICA compliance, and active promotion of the mobile platform within a fast-paced retail environment. Training and growth opportunities are highlighted.

Qualifications

• Experience in customer service roles within fast-paced environments.
• Ability to upsell and cross-sell on mobile platforms.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist clients with account and betting queries.
• Assist clients with opening new Hollywood accounts to enable them to bet on their cellphones/website/Phone-A-Bet call center.
• Reach mobile sales targets and grow the mobile customer base.
• Provide frontline assistance to account holders.
• Demonstrate and explain mobile site usage to punters.
• Drive mobile marketing campaigns at the branch to boost sales.
• Promote the mobile brand and arrange displays at the branch.
• Register new customer accounts and ensure FICA compliance; submit documents.
• Ensure daily submission of FICA docs.
• Show customers how to bet on the mobile app.
• Be proactive on the floor engaging punters.
• Rove between branches as needed.

Skills

Customer Service

Interpersonal Abilities

Sales knowledge

Job description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for a Mobile Clerk (Branch) to be based in Mthatha, KwaZulu Natal. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for assisting clients with any account (mobile, website and Phone-A-Bet) and betting related queries. Provide a proactive and efficient customer services function to punters through engaging with punters and marketing our mobile platform and betting products/services. Responsible for assisting in reaching mobile sales targets and targets related to the increase in mobile customer base/new account base, providing frontline assistance to account holders.

With Hollywoodbets You Will:

• Innovate and createas part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

What You’ll Do For The Brand:

• Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations
• Assist clients with account and betting queries.
• Assist clients with opening new Hollywood accounts to enable them to bet on their cellphones/website/Phone-A-Bet call center.
• Reach mobile sales targets/targets related to the increase in mobile customer base. Drive daily opening of new accounts through the effective demonstration and/or explanation of mobile site, usage methods and services to persuade punters to bet on their mobile devices or use account services. Conducting user specific training where required to ensure punter knows how to navigate through the mobile application.
• Drive mobile marketing campaigns at the branch/across branches to increase mobile sales/stakes and new accounts.
• Promote the mobile brand. Set up and arrange displays at the branch to attract the attention of prospective and existing punters.
• Registering of new customer accounts. Ensure that new accounts opened are FICA compliant. Scan and submit FICA documents to the FICA department. Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old).
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted and is clear.
• Ensure new customer uses the sign-up bonus to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Be proactive by approaching and engaging with punters on the floor, marketing Hollywood and providing a customer services function.
• Utilise the Helpdesk terminals to attract punters.
• Might be required to rove between branches or stores as per operational needs.
• Any other related duties that might be required in the branch.

What You’ll Bring To The Team:

• Communication
• Upselling
• Interpersonal

So, are you ready to level up, learn, and perform at your best?

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

Required Skills

• Customer Service
• Interpersonal Abilities
• SALES knowledge

About Us

Hollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you’re in one of our upmarket retail branches or online, our customers can conveniently place bets in style anytime, anywhere.

We’re proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.

At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.

The opportunities here are endless. If you’re driven, curious, agile and ready to level up, there’s no limit to how far you can go with the Purple Team!

Job Info

• Job Identification 2794
• Job Category Operations
• Posting Date 10/22/2026, 12:40 PM
• Locations 12, Mthatha, Eastern Cape, 5001, ZA (On-site)
• Apply Before 10/28/2026, 10:00 PM
• Job Schedule Full time
• Roster Yes