Operations Strategy Manager

Placements24; Durban; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Professional development opportunities

Job summary

Placements24 seeks an experienced Operations Strategy Manager in Durban to shape the company’s strategic direction for its logistics and e‑commerce operations. You will analyze complex data, design scalable processes, and lead cross‑functional teams to implement changes that improve efficiency and customer experience.

The role requires 7+ years in operations strategy with a strong track record, excellent communication, and the ability to relocate to Durban with a hybrid work setup.

Qualifications

• Master's degree required.
• 7+ years in operations strategy, supply chain, or management consulting with a focus on operations.
• Proven track record in developing and implementing strategic operational plans.
• Strong analytical and quantitative capabilities, with data modeling experience.
• Excellent knowledge of supply chain, logistics and e-commerce operations.
• Proven project leadership across complex initiatives.
• Excellent communication, presentation and stakeholder management.

Responsibilities

• Develop and refine the overall operations strategy to align with goals and market demands.
• Analyze operational data to identify trends, bottlenecks, and opportunities for efficiency and cost saving.
• Design and implement new operational processes to boost performance and customer satisfaction.
• Collaborate with operational teams to ensure execution of strategic plans.
• Conduct feasibility studies and business cases for new investments or changes.
• Develop KPIs and reporting frameworks to track strategy effectiveness.
• Manage strategic projects from conception to review and impact.
• Provide strategic guidance to leadership and cross‑functional teams.

Skills

Analytical skills

Strategic thinking

Project management

Stakeholder management

Data analysis

Education

Master's degree in Business Administration or related field

Job description

About the Role

Our client, a major player in the e-commerce and logistics sector, is seeking a strategic and analytical Operations Strategy Manager to join their dynamic team in Durban, KwaZulu-Natal . This role is pivotal in developing and implementing strategies to optimize the company's operational performance, enhance efficiency, and drive continuous improvement across all facets of their supply chain and logistics network. The ideal candidate will possess a strong blend of strategic thinking, operational expertise, and data analysis capabilities. You will work closely with operational leaders to identify key challenges and opportunities, translating them into actionable strategic plans that support the company's growth objectives within the bustling port city of Durban .

Key Responsibilities

• Develop and refine the overall operations strategy to align with company goals and market demands.
• Analyze operational data to identify trends, bottlenecks, and areas for improvement in efficiency and cost-effectiveness.
• Design and implement new operational processes and initiatives to enhance performance and customer satisfaction.
• Collaborate with operational teams to ensure successful execution of strategic plans.
• Conduct feasibility studies and business case development for new operational investments or changes.
• Monitor industry best practices and emerging technologies in supply chain and logistics.
• Develop KPIs and reporting frameworks to track the effectiveness of operational strategies.
• Manage strategic projects from conception through to implementation and review.
• Provide strategic guidance and support to operational leadership and cross-functional teams.

Requirements

• Master's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
• Minimum of 7 years of experience in operations strategy, supply chain management, or management consulting with a focus on operations.
• Proven track record of developing and implementing successful operational strategies.
• Strong analytical and quantitative skills, with proficiency in data analysis and modeling.
• Excellent understanding of supply chain, logistics, and e-commerce operations.
• Demonstrated project management skills, with experience leading complex initiatives.
• Exceptional communication, presentation, and stakeholder management abilities.
• Ability to think strategically and translate insights into actionable plans.
• Must be based in or willing to relocate to Durban, KwaZulu-Natal , with a hybrid work arrangement.

Benefits

• Our client offers a competitive salary and a performance-driven bonus.
• Benefits include comprehensive medical aid, a provident fund, and generous opportunities for professional development and advancement.

This role provides an exciting opportunity to significantly impact the operations of a leading e-commerce player in Durban , working in a fast-paced and collaborative environment.