Operations Manager - Shared Services

Placements24; Pretoria; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Remote work option

Professional development

Exposure to diverse business functions

Collaborative work environment

Pretoria location

Job summary

Placements24 is seeking a strategic Operations Manager to lead the Pretoria Shared Services division. The role focuses on optimizing HR, IT, finance, and admin functions, driving process improvements, and managing vendor relationships within a multi-disciplinary environment.

Ideal candidates will have strong leadership, ERP experience, and a track record of delivering cost savings while maintaining service quality in a dynamic organization based in Gauteng.

Qualifications

• Minimum of 5 years of experience in operations management, with specific experience in shared services or centralized functions.
• Proven ability to drive process improvements and implement best practices in a multi-disciplinary environment.
• Strong understanding of service level agreements and vendor management.
• Excellent leadership, communication, and project management skills.
• Experience with ERP systems and process automation tools is highly desirable.
• Bachelor's degree in Business Administration, Management, or a related field.

Responsibilities

• Oversee the daily operations of the shared services center, ensuring efficient and effective service delivery.
• Develop and implement strategies to improve process efficiency, reduce costs, and enhance the quality of services provided.
• Manage relationships with internal stakeholders and external vendors, ensuring service level agreements (SLAs) are met.
• Lead and develop the shared services team, fostering a culture of service excellence and continuous improvement.
• Implement performance metrics and reporting mechanisms to track the effectiveness of shared services.
• Manage the budget for the shared services department, ensuring adherence to financial targets.

Skills

Process improvement

Vendor management

Leadership

Project management

Cross-functional collaboration

Communication

Budgeting

Education

Bachelor's degree in Business Administration or related field

Tools

ERP systems

Process automation tools

Job description

About the Role

Our client is looking for a strategic and proactive Operations Manager to lead their Shared Services division in Pretoria. This role is responsible for optimizing the delivery of essential business functions, including HR, IT, finance, and administrative support, to various internal departments. The ideal candidate will have a strong background in process improvement, vendor management, and cross-functional collaboration. This is an excellent opportunity for a seasoned operational leader to enhance efficiency and service quality within a supportive and progressive organizational structure in Gauteng.

Key Responsibilities

Oversee the daily operations of the shared services center, ensuring efficient and effective service delivery.

Develop and implement strategies to improve process efficiency, reduce costs, and enhance the quality of services provided.

Manage relationships with internal stakeholders and external vendors, ensuring service level agreements (SLAs) are met.

Lead and develop the shared services team, fostering a culture of service excellence and continuous improvement.

Implement performance metrics and reporting mechanisms to track the effectiveness of shared services.

Manage the budget for the shared services department, ensuring adherence to financial targets.

Requirements

Minimum of 5 years of experience in operations management , with specific experience in shared services or centralized functions.

Proven ability to drive process improvements and implement best practices in a multi-disciplinary environment.

Strong understanding of service level agreements and vendor management.

Excellent leadership, communication, and project management skills.

Experience with ERP systems and process automation tools is highly desirable.

Bachelor's degree in Business Administration, Management, or a related field.

Benefits

Competitive salary and comprehensive benefits package.

Opportunity to work remotely and enjoy increased flexibility.

Professional development opportunities and support for further education.

Exposure to various business functions within the organization.

A collaborative and forward-thinking work environment in Pretoria.