Operations Manager - Service Delivery

Placements24; Soweto; Hybrid; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Competitive salary & incentives

Health & retirement benefits

Professional development & training

Supportive work environment

Community impact and service focus

Job summary

Placements24 is seeking an Operations Manager specializing in Service Delivery to lead our Soweto operations, ensuring efficient, high-quality service delivery and superior client satisfaction. You will manage service teams, optimize processes, and implement strategies across Gauteng to drive performance and customer outcomes.

The ideal candidate will have a Bachelor's degree in a related field and 6+ years of operations management experience in service delivery, with strong leadership and CRM

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 6+ years of experience in operations management focused on service delivery.
• Proven experience in managing service teams and improving processes.
• Strong understanding of service delivery models and best practices.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in CRM systems and service management tools.

Responsibilities

• Oversee all aspects of service delivery operations in Soweto.
• Develop strategies to improve service quality, efficiency, and customer satisfaction.
• Lead, train, and motivate service delivery teams to meet performance targets.
• Monitor service performance metrics and implement corrective actions.
• Manage SLAs and ensure compliance with contracts.
• Coordinate with other departments for seamless service provision.
• Handle escalated client issues and ensure timely resolutions.

Skills

Leadership

Communication

Problem-solving

Team management

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Tools

CRM systems

Service management tools

Job description

About the Role

Our client is looking for a skilled Operations Manager specializing in Service Delivery to lead their operations in Soweto . This role is crucial for ensuring that services are delivered efficiently, effectively, and meet the highest standards of client satisfaction. You will be responsible for managing service teams, optimizing service processes, and implementing strategies to enhance the overall client experience within the Gauteng region. The ideal candidate will possess strong leadership abilities and a proven track record in managing service delivery operations.

Key Responsibilities

• Oversee and manage all aspects of service delivery operations in Soweto .
• Develop and implement strategies to improve service quality, efficiency, and customer satisfaction.
• Lead, train, and motivate service delivery teams to achieve performance targets.
• Monitor service performance metrics, identify areas for improvement, and implement corrective actions.
• Manage service level agreements (SLAs) and ensure compliance with contractual obligations.
• Coordinate with other departments to ensure seamless service provision.
• Handle escalated client issues and ensure timely and satisfactory resolutions.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 6 years of experience in operations management with a focus on service delivery.
• Proven experience in managing service teams and improving operational processes.
• Strong understanding of service delivery models and best practices.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in CRM systems and service management tools.

Benefits

• Competitive annual salary and performance incentives.
• Comprehensive health and retirement benefits.
• Opportunities for professional development and training.
• A supportive work environment with a focus on client success.
• Contribution to impactful community-based services.