Operations Manager - Inbound DMC & Outbound Tour Operator

Tourismupdate; Cape Town; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Tourismupdate is seeking an Operations Manager based in Cape Town to oversee day-to-day operations for inbound and outbound tours. The role covers staff management, quality control, and driving product development for a boutique travel and events company.

The right candidate will have at least 5 years in tour operating, strong leadership, and a passion for exceptional customer service. Capable of travel and high responsibility levels will be essential.

Qualifications

• Minimum 5 years experience in tour operating.
• Experience managing staff.
• Comfortable with high levels of responsibility.
• Problem solver, creative & go-getter personality.
• Love for travel and passionate about great customer service.

Responsibilities

• Oversee day-to-day operations of inbound/outbound tours.
• Manage staff and ensure service standards across segments.
• Implement quality control measures and reporting.
• Contribute to business & product development initiatives.
• Report to senior management and support growth of boutique travel company.

Skills

Staff management

Operations management

Customer service

Travel industry

Job description

Operations Manager - Inbound DMC & Outbound Tour Operator

Agency:

Posted On:

31 Aug 2026

Reference Number:

0000917

City:

Cape Town

Province:

Western Cape

Country:

South Africa

Contract Type:

Permanent

Industry Sector:

Tour Operator Local (SA)

Availability:

Flexible - rather looking for the right person

Negotiable, based on experience

Description:

High end travel and events management company looking for an Operations Manager based in Cape Town.
The company handles inbound and outbound requests, leisure and MICE business, for the local and world wide trade, so the role would involve being active in all segments.
The role will include general day by day operations, staff management, quality control, business & product development, reporting to senior management and generally assisting to manage and grow a boutique travel and events management company.

The right person will tick all the below boxes:

• Cape Town based
• Able to travel locally and overseas
• Minimum 5 years experience in tour operating
• Experience managing staff
• Comfortable with high levels of responsibility
• Problem solver, creative & go-getter personality
• Love for travel and passionate about great customer service