Travel Operations Lead: Inbound DMC & Outbound Tours

Tourismupdate; Cape Town; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Tourismupdate is seeking an Operations Manager based in Cape Town to oversee day-to-day operations for inbound and outbound tours. The role covers staff management, quality control, and driving product development for a boutique travel and events company.

The right candidate will have at least 5 years in tour operating, strong leadership, and a passion for exceptional customer service. Capable of travel and high responsibility levels will be essential.

Qualifications

• Minimum 5 years experience in tour operating.
• Experience managing staff.
• Comfortable with high levels of responsibility.
• Problem solver, creative & go-getter personality.
• Love for travel and passionate about great customer service.

Responsibilities

• Oversee day-to-day operations of inbound/outbound tours.
• Manage staff and ensure service standards across segments.
• Implement quality control measures and reporting.
• Contribute to business & product development initiatives.
• Report to senior management and support growth of boutique travel company.

Skills

Staff management

Operations management

Customer service

Travel industry

Job description

Tourismupdate is seeking an Operations Manager based in Cape Town to oversee day-to-day operations for inbound and outbound tours. The role covers staff management, quality control, and driving product development for a boutique travel and events company.

The right candidate will have at least 5 years in tour operating, strong leadership, and a passion for exceptional customer service. Capable of travel and high responsibility levels will be essential.