Operations Manager - Ecommerce & Dtc

Jobgether Srl; South Africa; On-site; ZAR 500,000 - 800,000; Full time

Job summary

Protea Hotels by Marriott in Pretoria is seeking a strategic Hotel Operations Manager to lead daily hotel operations across Front Office, Housekeeping, Food and Beverage, Recreation and Engineering. You will partner with department heads to execute strategies that meet brand service standards and drive guest satisfaction while improving financial performance.

The role requires overseeing evening and weekend shifts, developing property-wide operational plans, and ensuring alignment with brand

Qualifications

• Education: 2-year degree in Business Administration, Hotel and Restaurant Management, or related major; or a 4-year bachelor’s degree in the same fields.
• Experience: 4 years in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Responsibilities

• Oversee daily hotel operations, including Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance.
• Develop and implement departmental strategies aligned with brand service standards.
• Lead brand service initiatives to maximize guest satisfaction and revenue growth.
• Ensure employee engagement and effective owner relations while meeting financial targets.

Education

2-year degree in Business Administration, Hotel and Restaurant Management, or related major

4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major

Job description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 416 Kirkness Street, Arcadia, Pretoria Gaute 0007, South Africa
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
PLEASE NOTE: This is a shift and weekend work position and will require you to work in the evenings.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
**Leading Operations and Department Teams**
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
The Opportunity
This key operational role lets you step up and lead essential daily distribution and logistics workflows. You will receive great team support while driving smooth warehouse processes and high customer satisfaction standards. Your leadership will directly boost team efficiency and ensure orders reach happy clients on time.
Job Description

• Oversee daily warehousing, logistics, and customer order fulfillment activities.
• Maintain high levels of inventory accuracy across all local stock lines.
• Guide, mentor, and support your warehouse and dispatch team members daily.
• Work closely with sales and purchasing teams to speed up order deliveries.
• Track inventory movement and dispatch schedules using standard business software systems.
• Manage relationships and service standards with trusted courier and freight partners.
• Find simple, practical ways to improve everyday warehouse workflows and reduce delays.

What You Need to Apply

• A degree or National Diploma in Operations, Logistics, or Supply Chain Management.
• At least five years of operations leadership experience in technology or wholesale distribution.
• Practical experience working with warehouse management and ERP business software systems.
• Solid background in coordinating local courier networks and day-to-day freight logistics.
• Proven ability to manage stock control, reduce shrinkage, and organize smooth dispatch schedules.
• A positive, can-do attitude with a genuine willingness to learn and improve processes.
• Strong leadership qualities, clear communication skills, and a friendly, collaborative team-player mindset.
  **This exclusive opportunity is managed by TRPig.**

Relevant qualification in Operations Management, Production Management, Manufacturing, Engineering or a related field will be advantageous.

• Relevant qualification in Operations Management, Production Management, Manufacturing, Engineering or a related field will be advantageous.
• Proven experience in factory management, production operations or a similar manufacturing environment.
• Strong knowledge of production planning, scheduling, workflow optimisation and output management.
• Experience managing raw material procurement, consumables, supplier relationships and stock control.
• Knowledge of machinery, equipment maintenance and general factory operations.
• Understanding of occupational health and safety requirements and relevant manufacturing regulations.
• Experience conducting safety inspections, identifying operational risks and implementing corrective measures.
• Strong organisational, problem-solving and leadership skills.
• Ability to monitor production performance, resource utilisation and operational costs.
• Experience overseeing warehouse activities, including container offloading, stock receiving, labelling and storage.
• Good communication and reporting skills, with the ability to provide regular updates to management.
• Experience acting as a SHE Representative will be advantageous.

Minimum Requirements:

• Relevant qualification in Operations Management, Production Management, Manufacturing, Engineering or a related field will be advantageous.
• Proven experience in factory management, production operations or a similar manufacturing environment.
• Strong knowledge of production planning, scheduling, workflow optimisation and output management.
• Experience managing raw material procurement, consumables, supplier relationships and stock control.
• Knowledge of machinery, equipment maintenance and general factory operations.
• Understanding of occupational health and safety requirements and relevant manufacturing regulations.
• Experience conducting safety inspections, identifying operational risks and implementing corrective measures.
• Strong organisational, problem-solving and leadership skills.
• Ability to monitor production performance, resource utilisation and operational costs.
• Experience overseeing warehouse activities, including container offloading, stock receiving, labelling and storage.
• Good communication and reporting skills, with the ability to provide regular updates to management.
• Experience acting as a SHE Representative will be advantageous.

Duties and Responsibilities:

• Manage daily factory operations, including production planning, workflow optimisation and the achievement of production targets.
• Plan and coordinate production schedules in line with customer demand, sales requirements and overall business objectives.
• Ensure production schedules are achieved without compromising product quality, workplace safety or customer requirements.
• Monitor production capacity, productivity, labour utilisation and output against agreed targets to maximise operational efficiency.
• Identify and address production bottlenecks, delays, unnecessary downtime and inefficiencies.
• Ensure the effective utilisation of machinery, equipment, labour, raw materials and factory space.
• Drive continuous improvement initiatives to increase productivity, reduce waste and improve operational efficiency.
• Oversee the procurement of raw materials and consumables to ensure uninterrupted production.
• Maintain approved supplier lists, manage supplier relationships and identify opportunities to reduce material wastage and unnecessary procurement expenditure.
• Ensure factory machinery, equipment, tools and operational equipment, including forklifts, are properly maintained.
• Oversee maintenance activities to ensure office and warehouse facilities, factory buildings and the surrounding yard are maintained in good condition.
• Monitor factory gas levels required for production and forklift operations.
• Ensure stock received from containers is accurately receipted into the system, correctly labelled and stored in the appropriate warehouse locations.
• Assist with overseeing container offloading and reloading activities, ensuring stock is handled and processed correctly.
• Ensure the factory, warehouses, external areas and surrounding premises are kept neat, tidy and organised at all times.
• Monitor security procedures, maintain a close working relationship with the appointed security company and conduct security searches where required.
• Oversee the opening and closing of premises and warehouses in accordance with company procedures.
• Act as the SHE Representative, promoting a safe working environment and ensuring compliance with applicable health and safety requirements.
• Conduct regular safety inspections, identify potential risks and implement corrective actions and improvement measures.
• Ensure employees receive appropriate training and are equipped to perform their duties safely.
• Ensure compliance with relevant labour, manufacturing, environmental, health and safety regulations, as well as company policies and procedures.
• Provide regular management reports on operational performance, challenges and issues requiring attention.
• Assist other departments with operational activities and additional responsibilities as required.

Closing Date:
Submissions for this vacancy will close on 26 October 2026 . Late applications may still be considered until 18 November 2026.
Please Note:
Our client, a dynamic company involved in cryptocurrency trading and digital asset management, is seeking an experienced Blockchain Operations Manager . This hybrid role, based in their offices in Soweto, Gauteng , is vital for ensuring the smooth and secure operation of their blockchain infrastructure and trading platforms. You will be responsible for overseeing day-to-day operations, managing network nodes, monitoring transactions, and implementing security protocols. The ideal candidate possesses a strong understanding of blockchain technology, operational processes, and risk management within the cryptocurrency space. You will work closely with technical teams, compliance officers, and customer support to maintain high levels of service and security. This is an excellent opportunity to play a key role in a fast-paced and exciting industry.
Key Responsibilities

• Oversee the daily operations of blockchain networks, including node management and maintenance.
• Monitor blockchain transactions and network activity for security threats and anomalies.
• Implement and enforce security policies and procedures to protect digital assets.
• Manage relationships with third-party blockchain service providers and exchanges.
• Develop and maintain operational documentation and standard operating procedures (SOPs).
• Collaborate with development teams on infrastructure upgrades and deployments.
• Respond to and resolve operational incidents and technical issues in a timely manner.
• Ensure compliance with relevant regulations and industry best practices.
• Contribute to the continuous improvement of operational efficiency and security.

Requirements

• Proven experience in operations management, preferably within the blockchain or cryptocurrency industry.
• Strong understanding of blockchain technology, cryptocurrencies, and digital asset trading.
• Familiarity with managing blockchain nodes and monitoring tools.
• Knowledge of cybersecurity principles and best practices for asset protection.
• Experience with incident management and troubleshooting complex technical issues.
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication and interpersonal skills for effective team collaboration.
• Ability to work effectively in a hybrid work environment.
• Relevant degree in Business Administration, IT, Computer Science, or a related field is preferred.

Benefits
Our client offers a competitive salary and performance-based incentives. Comprehensive medical aid and retirement fund benefits are provided. Opportunities for professional development and training are available. The hybrid work model offers a balance between in-office collaboration in Soweto, Gauteng , and remote flexibility. Join a growing company in the rapidly evolving digital asset space, contributing to the security and efficiency of their operations. A supportive work culture and opportunities for career advancement make this an attractive role.