General Manager: Operations Performance

Phoenix Recruitment; South Africa; Vor Ort; ZAR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Protea Hotels by Marriott is seeking a General Manager Operations Performance in Gauteng. The role involves steering hotel operations—Front Office, Housekeeping, F&B, and Engineering—while aligning with brand strategy, maximizing guest satisfaction and financial performance.

The position requires strong leadership, strategic thinking, and the ability to manage cross-functional teams to deliver exceptional service and revenue growth.

Qualifikationen

• Education: 2-year or 4-year degree in business/admin related field.
• Proven experience in hotel operations, guest services, or management operations.

Aufgaben

• Oversee hotel operations across departments to meet brand standards and guest expectations.
• Develop and implement strategies to drive revenue and profitability.
• Lead and coach department heads to align with brand initiatives and service vision.
• Monitor guest satisfaction and respond to feedback to improve outcomes.

Kenntnisse

Leadership

Operations management

Revenue management

People development

Ausbildung

2-year degree in Business Administration

4-year bachelor’s degree in Business Administration

Jobbeschreibung

Showing 661 General Manager Operations Performance jobs in Gauteng

Job Number
Job Category Rooms & Guest Services Operations
Location 416 Kirkness Street, Arcadia, Pretoria Gaute 0007, South Africa
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Management
JOB SUMMARY
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
PLEASE NOTE: This is a shift and weekend work position and will require you to work in the evenings.

**CANDIDATE PROFILE**

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Profitability**

• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.

**Managing Revenue Goals**

• Monitors hotel operations sales performance against budget.
• Reviews reports and financial statements to determine hotel operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

**Leading Operations and Department Teams**

• Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.

**Managing the Guest Experience**

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

**Managing and Conducting Human Resources Activities**

• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures employees are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

The Opportunity
This key operational role lets you step up and lead essential daily distribution and logistics workflows. You will receive great team support while driving smooth warehouse processes and high customer satisfaction standards. Your leadership will directly boost team efficiency and ensure orders reach happy clients on time.

Job Description

• Oversee daily warehousing, logistics, and customer order fulfillment activities.
• Maintain high levels of inventory accuracy across all local stock lines.
• Guide, mentor, and support your warehouse and dispatch team members daily.
• Work closely with sales and purchasing teams to speed up order deliveries.
• Track inventory movement and dispatch schedules using standard business software systems.
• Manage relationships and service standards with trusted courier and freight partners.
• Find simple, practical ways to improve everyday warehouse workflows and reduce delays.

What You Need to Apply

• A degree or National Diploma in Operations, Logistics, or Supply Chain Management.
• At least five years of operations leadership experience in technology or wholesale distribution.
• Practical experience working with warehouse management and ERP business software systems.
• Solid background in coordinating local courier networks and day-to-day freight logistics.
• Proven ability to manage stock control, reduce shrinkage, and organize smooth dispatch schedules.
• A positive, can-do attitude with a genuine willingness to learn and improve processes.
• Strong leadership qualities, clear communication skills, and a friendly, collaborative team-player mindset.

Relevant qualification in Operations Management, Production Management, Manufacturing, Engineering or a related field will be advantageous.

Proven experience in factory management, production operations or a similar manufacturing environment.

Strong knowledge of production planning, scheduling, workflow optimisation and output management.

Experience managing raw material procurement, consumables, supplier relationships and stock control.

Knowledge of machinery, equipment maintenance and general factory operations.

Understanding of occupational health and safety requirements and relevant manufacturing regulations.

Experience conducting safety inspections, identifying operational risks and implementing corrective measures.

Strong organisational, problem-solving and leadership skills.

Ability to monitor production performance, resource utilisation and operational costs.

Experience overseeing warehouse activities, including container offloading, stock receiving, labelling and storage.

Good communication and reporting skills, with the ability to provide regular updates to management.

Experience acting as a SHE Representative will be advantageous.

Closing Date:
Submissions for this vacancy will close on 26 October 2026 . Late applications may still be considered until 18 November 2026.