Operations Manager - Durban

Fidelity Services Group; Durban; On-site; ZAR 420,000 - 650,000; Full time

Job summary

Fidelity Services Group is seeking an Operations Manager based in Durban to oversee several Operations Managers and ensure effective client liaison, HR/IR matters, fleet management, expenses control, investigations, and the posting of security officers. The role requires strong leadership and extensive security industry experience.

Applicants must have Matric, PSIRA Grade A, five years in security, a valid driver’s license, firearm training, and no criminal record, with residency in Durban.

Qualifications

• Matric certificate is required.
• PSIRA Grade A registration is required.
• At least 5 years’ experience in the security industry.
• Computer literacy with standard Microsoft programs.
• Own reliable transport and a valid driver’s license is required.
• Must be firearm trained for Business Purpose.
• No criminal record.
• Applicants to reside in Durban.

Responsibilities

• Ensure contractual requirements are met as stipulated by the Client.
• Maintain good relations between Fidelity Security Services Group and the Client regarding security services.
• Continuously evaluate service levels and recommend improvements to the Client.
• Handle all required administration matters efficiently.
• Liaise daily with Branch management on operational issues.
• Submit relevant weekly/monthly incident and general reports to Management.

Skills

PSIRA Grade A

Security experience

Driver's license

Firearm trained

Computer literacy

Education

Matric certificate

Job description

The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers

Minimum Requirements:

• Matric certificate,
• PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• Must be firearm trained for Business Purpose
• No criminal record
• Applicants to reside in Durban

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Dealing with all required administration matters.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Management.

Interested candidates whose credentials best match the requirements can send their CV’s before close of business on 19 October 2026 with subject line “Operations Manager Durban” to [e-mail]