Corporate Accounts Manager (CAM)

Fidelity Services Group; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Fidelity Services Group in Cape Town is seeking a Corporate Accounts Manager to manage and grow key corporate accounts, drive retention and pursue new opportunities.

You will develop strategic account plans, build relationships with decision-makers, and lead tender and proposal management to secure large contracts.

The role requires 3–5 years in corporate account management, strong negotiation skills, and fluent communication; on-site in Cape Town.

Qualifications

• Matric / Grade 12 is essential.
• Relevant tertiary qualification in Sales, Marketing, Business Management, or related field is advantageous.
• Minimum 3–5 years’ experience in Key or Corporate Account Management and/or Tender Management.
• Proven track record in securing and managing large corporate clients.
• Strong commercial and negotiation skills.
• Excellent verbal and written communication abilities.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint); CRM software experience advantageous.
• Previous experience in Telematics, Security, or Technology industries beneficial.

Responsibilities

• Manage a portfolio of key corporate accounts to ensure retention, satisfaction, and growth.
• Develop and implement strategic account plans aligned to business objectives.
• Identify and pursue new opportunities within existing accounts and targeted industries.
• Build and maintain long-term relationships with decision-makers, procurement teams, and stakeholders.
• Monitor market trends, competitor activity, and industry developments to identify opportunities and mitigate risks.
• Achieve designated sales targets, profit margins, and strategic growth objectives.
• Track account performance, analyse data, and provide forecasts and reports to management.
• Support credit control by ensuring timely collections and addressing outstanding payments with clients.
• Develop and manage annual account budgets and revenue plans.
• Act as the primary contact for key accounts, ensuring effective communication and issue resolution.
• Work with customer support, operations, and implementation teams to deliver exceptional client experiences.
• Lead initiatives to improve service quality, client engagement, and overall satisfaction scores.
• Proactively identify and resolve account-related issues or risks before they escalate.
• Partner with internal departments to align operational delivery with client expectations.
• Provide insights to management for strategic decision-making and business planning.
• Participate in business reviews, performance meetings, and client presentations.
• Contribute to continuous improvement of sales and tender processes.

Skills

Key account management

Negotiation

Business development

Strategic planning

Client relationship management

Communication (verbal & written)

Education

Matric / Grade 12

Tertiary qualification in Sales, Marketing or Business Management

Tools

MS Office Suite

CRM software

Job description

OverallPurpose of the Job:

The Corporate Accounts Manager (CAM)is responsible formanaging and growing key corporate accounts, driving business retention, and securing new opportunities through proactive tender and proposal management. The role focuses on building long-term strategic partnerships, maximizing revenue potential, and ensuring customer satisfaction through tailored business solutions and effective account management.

Key Duties & Responsibilities:

• Account Management & Business Development

• Manage a portfolio of key corporate accounts to ensure retention, satisfaction, and growth.

• Develop and implement strategic account plans aligned to overall businessobjectives.

• Identifyand pursue new business opportunities within existing accounts and targeted industries.

• Build andmaintainstrong, long-term relationships with decision-makers, procurement teams, and stakeholders.

• Monitor market trends, competitor activity, and industry developments toidentifyopportunities and mitigate risks.

Financial & Operational Accountability

• Achieve designated sales targets, profit margins, and strategic growthobjectives.

• Track account performance, analyse data, and provideaccurateforecasts and reports to management.

• Support credit control by ensuringtimelycollections and addressing outstanding payments with clients.

• Develop and manage annual account budgets and revenue plans.

Customer Experience & Retention

• Act as the primary point of contact for key accounts, ensuring effective communication and issue resolution.

• Work closely with customer support, operations, and implementation teams to deliver exceptional client experiences.

• Lead initiatives to improve service quality, client engagement, and overall satisfaction scores.

• Proactivelyidentifyand resolve account-related issues or risks before they escal.

• Strategic & Cross-Functional Collaboration

• Partner with internal departments to align operational delivery with client expectations.

• Provide insights to management for strategic decision-making and business planning.

• Participate in business reviews, performance meetings, and client presentations.

• Contribute to continuous improvement of sales and tender processes.

Minimum Qualifications & Experience:

• Matric / Grade 12 (essential)

• Relevant tertiary qualification in Sales, Marketing, Business Management, or a related field (advantageous)

• Minimum of 3–5 years’ experience in Key or Corporate Account Management and/or Tender Management

• Proventrack recordin securing and managing large corporate clients

• Strong commercial and negotiation skills

• Excellent verbal and written communication abilities

• Proficiencyin MS Office Suite (Word, Excel, PowerPoint); CRM software experienceadvantageous

• Previousexperience in Telematics, Security, or Technology industries beneficial

Key Competencies & Attributes:

• Strategic thinker with strong business acumen

• Excellent planning and organizational skills

• Analytical and detail-oriented

• Strong problem-solving and negotiation abilities

• Confident communicator who can influence at all levels

• High energy, results-driven, and resilient under pressure

• Ability to manage multiple priorities in a fast-paced environment

Performance Indicators:

• Achievement of sales and retention targets

• Tender success rate and turnaround efficiency

• Client satisfaction and engagement levels

• Accuracy and timeliness of reporting and forecasting

• Growth of existing accounts and new business acquisition

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.