OPERATIONS MANAGER CASHMASTER – KZN

Fidelity Services Group; Durban; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Fidelity Services Group is seeking an Operations Manager for CashMaster in KZN. You will oversee day-to-day regional operations, ensure client requirements are met, and lead a team of technicians to deliver high service standards from our Durban base.

The role requires 5+ years in operations within security, PSIRA Grade B, and strong leadership. You will drive planning, reporting, and client liaison, with a focus on continuous improvement and compliance.

Qualifications

• Matric/Grade 12 certificate or equivalent.
• PSIRA Grade B registered.
• Valid Driver’s License with own reliable transport.
• At least 5 years’ Opexperience in the operations environment (security industry or similar).
• Staff management experience; HR/IR knowledge advantageous.
• Computer literacy with expert knowledge of Microsoft Office.

Responsibilities

• Maintain good relations between Fidelity CashMaster and the Client with regard to services rendered.
• Manage allocated areas to ensure that contractual requirements are met as stipulated by the Client.
• Ensure that all Technicians in the field meet the contractual requirements as stipulated by the Client.
• Constantly evaluate the service levels provided and make recommendations for improvements.
• General management and supervision of Technical staff to ensure performance targets are met.
• Deal with all required administration matters.
• Liaise daily with management on operational issues.
• Liaise daily with Regional Managers on operational matters.
• Ensure timely submission of reports to client and Regional Manager.
• Submit weekly/monthly incident and general reports to Management.
• Investigate incidents and report on such.
• Pro-active planning on various sites and clients.
• Evaluate staff on performance regularly – KPI’s.
• Assertiveness
• Initiative
• Strong leadership ability
• Presentable
• Analytical, Critical Thinking & Planning
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

Skills

Staff management

HR/IR

Leadership

Planning

Communication

Client liaison

Interpersonal skills

Education

Matric/Grade 12

PSIRA Grade B

Tools

Microsoft Office

Job description

Operations Manager CashMaster – KZN

A position exists for an Operations Manager stationed at the CashMaster KZN reporting to the Regional Operations Manager.

The overall purpose of this position is to ensure the efficient day to day running and management of the region and that the Client’s needs are met.

Experience, Requirements and Qualifications

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade B registered.
• Valid Driver’s License with own reliable transport is required
• At least 5 years’ Opexperience in the operations environment.Security industry or similar role (advantageous at FSG)
• Staff management experience and knowledge of HR/IR will be an added advantage.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.

Key Performance Areas: (Not totally inclusive):

• Maintaining good relations between Fidelity CashMaster and the Client with regard to services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
• Ensuring that all Technicians in the field meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of Technical staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Managers on various Operational matters.
• Ensuring the timeous submission of reports to both client and to the Regional Manager.
• Submitting relevant weekly / monthly incident and general reports to Management.
• Investigating incidents and reporting on such.
• Pro-active planning on various sites and clients.
• Evaluate staff on performance regularly – KPI’s

BehavioralCompetencies:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable
• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.