Operations Manager - Kokstad

Fidelity Services Group; Kokstad; On-site; ZAR 400,000 - 520,000; Full time

Job summary

Fidelity Services Group in Kokstad seeks a Security Operations Manager to safeguard staff and assets while leading the security team. The role emphasizes proactive security leadership, incident handling, and adherence to client contractual requirements.

The ideal candidate will have PSIRA Grade A, 3–5 years in security management, and strong leadership and communication skills. Proficiency with security systems and risk management is essential; transport and firearms training are required.

Qualifications

• Grade 12 / Matric with security management qualification preferred.
• PSIRA registration (Grade A).
• 3–5 years’ experience in security supervision or management.
• Strong leadership and communication skills.
• Sound knowledge of security systems and risk management.
• Ability to work under pressure and make quick decisions.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence.
• Must be firearm trained for Business Purpose.
• No criminal record.
• Applicants to reside in Kokstad or surrounding areas.

Responsibilities

• Oversee day-to-day security operations and site coverage.
• Ensure contractual requirements are met as stipulated by the Client.
• Maintain good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Conduct risk assessments and security audits.
• Develop and implement security policies, procedures, and protocols.
• Supervise, train, and evaluate security personnel.
• Liaise with law enforcement and emergency services when required.
• Manage incident reports and investigations.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Management.

Skills

Leadership

Communication

Security systems

Risk management

Decision making

Microsoft Office

Education

Grade 12 / Matric

Security Management qualification

Tools

PSIRA Grade A

Job description

About the Role

We are seeking a dedicated and experienced Security Operations Manager to oversee all aspects of our organisation’s security operations. The ideal candidate will be a proactive leader with a strong understanding of security procedures, risk management, and compliance standards.

This position requires someone who can maintain a safe and secure environment for staff, visitors, and company assets while promoting professionalism and teamwork within the security department.

Minimum Requirements:

• Grade 12 / Matric (relevant qualification in Security Management or similar preferred).
• PSIRA registration (Grade A).
• Minimum 3-5 years’ experience in a security supervisory or management role.
• Strong leadership and communication skills.
• Sound knowledge of security systems and risk management practices.
• Ability to work under pressure and make quick, sound decisions..
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• Must be firearm trained for Business Purpose
• No criminal record
• Applicants to reside in Kokstad or surrounding areas

Key Performance Areas: (not totally inclusive):

• Oversee day-to-day security operations and ensure site coverage.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Conduct risk assessments and security audits.
• Develop and implement security policies, procedures, and protocols.
• Supervise, train, and evaluate security personnel.
• Liaise with law enforcement and emergency services when required.
• Manage incident reports and investigations.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Management.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.