Operations Manager

Fidelity Services Group; KwaZulu-Natal; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Fidelity Services Group in Kokstad is seeking a Branch CIT operations supervisor to manage Cash in Transit activities across the client base.

The role requires PSIRA Grade C, CIT certificate, firearm competency, and strong leadership, HR/IR knowledge, and ISO9001:2015 familiarity.

You will ensure service delivery, risk management, staff supervision, and adherence to contracts while maintaining client relations.

Qualifications

• Clear criminal record
• PSIRA accreditation with Grade C
• CIT certificate
• Firearm competency – handgun qualification
• Computer literacy
• 5+ years in CIT or related field
• CIT management/supervisory experience advantageous
• Knowledge of HR/IR
• Knowledge of ISO9001:2015 quality management
• Knowledge of Transtrack
• Strong planning, leadership, organisational and interpersonal skills
• Valid driver’s license and own transport
• Able to work under pressure
• Willing to work irregular hours
• Clear disciplinary record

Responsibilities

• Responsible for all operational issues for the branch’s client base through daily communication with employees
• Ensure all clients are serviced per contractual requirements
• Maintain good relations between the Branch and the client regarding services rendered
• Manage staff and client retention
• Risk management and compliance
• Take full responsibility for vehicle management, refuelling, security systems, and cleanliness
• Accident prevention and reporting
• Take preventative actions towards any suspicious activity
• Liaise with management and staff
• Personnel management – HR/IR related issues
• Overall Transtrack duties
• Ensure security and move CIT schedules during transit

Skills

Strong planning & leadership

Interpersonal skills

Ability to work under pressure

Willing to work irregular hours

Customer service orientation

HR/IR knowledge

Education

PSIRA accreditation Grade C

CIT certificate

Firearm competency – handgun qualification

Computer literacy

Valid driver’s license & own transport

Tools

Transtrack

Job description

FCS

Reporting to the Branch Manager

The above position is vacant at our Kokstad Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are efficiently managed.

Minimum Requirements

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 5 years’ experience in the Cash in Transit industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Knowledge of HR/ IR
• Knowledge of ISO9001:2015 quality management and its requirements
• Knowledge of Transtrack
• Strong planning, leadership, organisational and interpersonal skills
• Valid driver’s license and own transport
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not Totally Inclusive)

• Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow up with employees
• Ensure all clients are serviced as per contractual requirements
• Maintain good relations between the Branch and the client regarding services rendered
• Manage staff and client retention
• Risk management
• Ensure all administrative responsibilities relating to daily operational requirements are completeTake full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.
• Accident prevention and reporting
• Take preventative actions towards any suspicious activity
• Liaise with management and all staff
• Personnel Management - deal with HR/ IR related issues
• Overall Transtrack duties
• Ensure security and manage movement of CIT schedules during transit

Other Personality Attributes And Core Competencies

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Willing to work long hours
• Planning and organising skills

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.