Operations Manager

Fidelity Services Group; Kokstad; Sur place; ZAR 360 000 - 600 000; Plein temps

Résumé du poste

Fidelity Services Group (Pty) Ltd seeks an experienced Branch CIT Supervisor at the Kokstad branch to ensure efficient Cash in Transit operations. The role requires a clear criminal record, PSIRA Grade C, CIT certificate and firearm competency, plus strong leadership and planning abilities.

Responsibilities include client service, risk management, staff supervision, HR/IR tasks and Transtrack duties, with long/ irregular hours and a valid driver’s license.

Qualifications

• Clear criminal record
• PSIRA accreditation with Grade C
• CIT certificate
• Firearm competency (handgun)
• Computer literacy (compulsory)
• 5+ years in CIT or similar
• CIT supervisory experience advantageous
• HR/IR knowledge
• ISO9001:2015 knowledge
• Transtrack knowledge
• Strong planning, leadership, organisational and interpersonal skills
• Valid driver’s license and own transport
• Ability to work under pressure
• Willing to work irregular hours
• Clear disciplinary record

Responsabilités

• Oversee daily CIT operations for the branch and communicate with staff
• Ensure client service per contractual requirements
• Maintain good relations between branch and clients
• Manage staff and client retention
• Conduct risk management and reporting
• Handle administrative requirements of daily operations
• Take responsibility for vehicle maintenance and security systems
• Report accidents and suspicious activity promptly
• Coordinate with management and staff
• Handle HR/IR related issues
• Perform Transtrack duties
• Manage CIT schedules during transit

Connaissances

Leadership

Interpersonal skills

Planning

Attention to detail

Customer service

Verbal communication

Work under pressure

Formation

PSIRA Grade C

CIT certificate

Firearm competency

Outils

Transtrack

ISO9001:2015 knowledge

Description du poste

FCS

Reporting to the Branch Manager

The above position is vacant at our Kokstad Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are efficiently managed.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 5 years’ experience in the Cash in Transit industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Knowledge of HR/ IR
• Knowledge of ISO9001:2015 quality management and its requirements
• Knowledge of Transtrack
• Strong planning, leadership, organisational and interpersonal skills
• Valid driver’s license and own transport
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow up with employees
• Ensure all clients are serviced as per contractual requirements
• Maintain good relations between the Branch and the client regarding services rendered
• Manage staff and client retention
• Risk management
• Ensure all administrative responsibilities relating to daily operational requirements are complete
• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.
• Accident prevention and reporting
• Take preventative actions towards any suspicious activity
• Liaise with management and all staff
• Personnel Management - deal with HR/ IR related issues
• Overall Transtrack duties
• Ensure security and manage movement of CIT schedules during transit

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Willing to work long hours
• Planning and organising skills

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.