Operations Manager

CBRE Excellerate; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading facilities management company seeks an Operations Manager in Johannesburg to oversee service delivery per SLA and manage contractor activities. Candidates should have technical qualifications in the built environment and at least two years of experience in facilities management. Strong people management and communication skills are essential for success in this role.

Qualifications

• Two years practical experience in the facilities management industry is required.
• Experience within the Facilities Management field is preferable.

Responsibilities

• Manage the successful delivery of facilities management solutions.
• Oversee activities of service and maintenance contractors.
• Establish and maintain relationships with tenants and service contractors.

Skills

Quality / standards awareness and implementation

Basic contract management

Planning, Co-ordination and Organizing

Budgeting and Financial Management

IT Literacy – MS Office, MS Excel / MDA / SAP

Networking

Driver’s license

Strong people management skills and experience

Excellent written and verbal communication skills

Education

Built Environment / Building Science / Project Management / Construction Management or similar technical qualification

Minimum Grade 12 with extensive experience in Electrical, Mechanical or Construction background

Tools

MS Office

MS Excel

MDA

SAP

Job description

Overview

Job title : Operations Manager

Job Location : Gauteng, Johannesburg

Deadline : October 10, 2025

Main purpose / objective of the position

• Manage the successful delivery of an integrated Facilities Management solution to the client in line with the Service Level Agreement (SLA).
• Oversee activities of service and maintenance contractors and staff, execution of building related activities as predetermined by the General Manager / Key Account Manager.
• Establish and maintain mutually beneficial relationships with tenants and service contractors; assist to co-ordinate repairs, revamps and tenant installations; carry out inspections and general building maintenance.

Decision making authority

This position has the ability to :

Decisions are based on knowledge of theory and systems. Required to choose from a limited array of routines or rules at his / her disposal. Works within specific prescribed policies and guidelines which includes :

• Procure building services
• Issues order for maintenance work
• Recommendation for the termination of service contracts
• Decision making in emergency situations
• Compliance of facilities to OHSA & other statutory requirements
• Approval of standard services rendered

Experience / Education

Required :

• Built Environment / Building Science / Project Management / Construction Management or similar technical tertiary qualification.
• Two years practical experience in the facilities management industry.
• Or Minimum Grade 12 with extensive experience in Electrical, Mechanical or Construction background and technical skills.

Preferred :

• Experience within the Facilities Management field is preferable
• Built Environment or similar technical tertiary qualification

Skills required

• Quality / standards awareness and implementation
• Basic contract management
• Planning, Co-ordination and Organizing
• Budgeting and Financial Management
• IT Literacy – MS Office, MS Excel / MDA / SAP
• Networking
• Driver’s license
• Strong people management skills and experience
• Excellent written and verbal communication skills

Interface / relationships with

• Internal : Procurement, various on-site departments, Technical Team, Senior Management
• External : Contractors, Landlord, Tenants
• Engineering / Technical jobs