Operations Manager

CleverProfits; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

CleverProfits is seeking an Operations Manager to own daily systems, automate processes, and drive data-driven decisions across the organization. You’ll lead cross-team initiatives, roll out tools, and build dashboards that leadership can act on without chasing numbers.

In the first 90 days you’ll own an operational area, ship a measurable improvement, and align teams around AI-enabled workflows. You’ll thrive on turning messy problems into repeatable, scalable solutions.

Qualifications

• Experience leading operations and owning processes.
• Ability to automate and implement dashboards for visibility.
• Comfort with AI tools and modern work platforms.
• Proven track record of cross-team project delivery.
• Strong data storytelling and stakeholder communication.

Responsibilities

• Quality-check and roll out daily systems and processes; own operational calls.
• Build and automate live dashboards for leadership insight.
• Lead projects across teams to improve product and client experience.
• Own tool selection, rollout, and adoption across the company.
• Oversee back office functions and process improvements.

Skills

Operations management

Process ownership

Data-driven decisions

Automation mindset

Cross-team collaboration

Tools

Claude

GitHub

VS Code

Railway

Notion

Google Sheets

Looker Studio

Asana

Job description

Who We're Looking For

• You’re already good at operations. You’ve owned processes, been the person teams turn to when something’s stuck, and don’t need someone checking your work. You’re hungry for the next step up and ready for real ownership from day one.
• You probably recognize yourself here:
• You find manual, repetitive things and automate them without being asked
• You’d rather build the system than keep answering the same question
• You’re comfortable with data and can say "here’s what the numbers say, so here’s what I think we should do"
• You like being the connective tissue between teams
• Messy, half-defined problems energize you instead of stalling you

What You’ll Own

• Operations and Quality: Quality-check and roll out daily systems and processes. Make day-to-day operational calls as the decision-maker, not an escalation route. Ensure work ships on time and to standard. Hunt for what’s slow, manual, or fragile and fix it.
• Reporting and Insight: Decide which numbers matter and track them. Build and automate live dashboards so people see performance without asking. Design clean data storage that stays accurate across systems. Turn it into short, useful reports leadership can act on.
• Cross-Team Leadership: Lead projects across teams that improve the product and client experience. Spot recurring problems and prioritize which ones to fix. Link Operations and Leadership on ownership gaps. Work with teams on research, documentation, and R&D ranking. Keep teams aligned through launches.
• Tools and Automation: Own how we choose, roll out, and adopt tools company-wide. Build internal tools with AI when buying doesn’t make sense. Plan ahead six to twelve months. Automate manual work and reduce errors.
• Back Office: Oversee office and facilities. Improve onboarding, retention, and promotion processes. Roll out improvements that make the company faster.

About Our AI-First Approach

• CleverProfits doesn’t just use AI tools on the side: we build our own internal software with them. The Operations team works in tools that used to belong to engineers. You’ll use Claude daily (not just for writing, but to build tools, analyze data, and solve problems), plus GitHub, VS Code, Railway, Notion, Google Sheets, Looker Studio, and Asana.
• We’re not asking for a software engineer. You don’t need a computer science background or to write code from scratch. What you need is genuine comfort working in these tools instead of waiting for someone technical. If you can describe what you want, work with Claude to build it, and get it in front of the team, you’ll do well. If you’ve never used GitHub or a code editor but you’d happily spend a weekend learning, that curiosity matters more than existing experience.

Growth Path

You’re hired as Operations Manager with Senior Operations Manager in view. That shift means leading multi-department initiatives, bringing automation and performance tracking as standard, setting company-wide AI usage standards, coaching other managers, and tying operations to company budgets and numbers.

What You Need

In your first 90 days:

• You understand how the business runs and spot what’s broken
• You own at least one operational area fully
• You’ve shipped one real improvement (automated, simplified, or made visible)
• You work comfortably in our AI stack, including new tools

Ongoing:

• Operations get measurably more efficient (fewer manual steps, fewer errors, faster turnaround)
• Key numbers are tracked, visible, and guide decisions
• Teams work together more smoothly
• Leadership makes better calls because of your reporting

Our Values

Five things matter to us, and we’ll talk about all five in your review:

• DIY Mentality: Proactively tackle challenges through self-initiated effort and resourcefulness.
• Productive Communication: Convey information effectively and ensure collaboration.
• Performance Accountability: Commitment to achieving goals and delivering results with excellence.
• Grit: Unwavering perseverance in the face of challenges and setbacks.
• Quirky: Embracing individuality and expressing unique traits and ideas.