AI Operations Lead

Jobgether; South Africa; Remote; ZAR 560,000 - 841,000; Full time

Benefits offered by this job

Fully remote work

Asynchronous work environment

Full-time contract

Autonomy and ownership

Collaboration with leadership

Access to Claude tools

Global distributed team

Job summary

Jobgether is seeking an AI Operations Lead to own technical operations, transform manual workflows into scalable processes, and drive AI-enabled automation across sales, marketing, client management, and partnerships.

The role is fully remote and offers autonomy with a global team, reporting to senior leadership and collaborating with multiple functions to implement practical, measurable improvements.

Qualifications

• Hands-on experience designing, building, and deploying operational systems used by teams.
• Strong hands-on HubSpot expertise: workflows, integrations, CRM architecture, segmentation, reporting.
• Ability to read, modify, and debug code; comfort with AI-assisted development tools.

Responsibilities

• Lead migration of meeting workflows to native HubSpot forms and standardise across the site.
• Design a consistent HubSpot segmentation structure for reporting and automated routing.
• Integrate Google tools with Claude to automate client analysis, reporting and alerts.
• Identify and automate repetitive tasks across client account management and sales ops.
• Improve email performance by optimizing engagement and CTRs, not just volume.
• Standardise and automate content auditing to ensure quality across teams.
• Build automation systems supporting partnerships and joint ventures.
• Own an existing product and drive its development and adoption.
• Document processes and ensure systems are maintained long-term.

Skills

HubSpot workflows

CRM architecture

Code reading

Claude tools

AI workflows

Automation platforms

n8n

Make

Zapier

APIs

Google Workspace

Looker

Vercel

Documentation

Troubleshooting

Analytical thinking

Autonomy

Communication

Stakeholders

Team leadership

Tools

HubSpot

Claude

Claude Code

n8n

Make

Zapier

Google Workspace

Looker

Vercel

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an AI Operations Lead based in South Africa.

The AI Operations Lead will take ownership of technical operations projects, transforming manual processes and fragmented workflows into scalable, automated systems. This hands‑on role combines operational strategy, technical implementation, and AI-powered innovation within a fast-moving, fully remote environment. You will identify operational challenges, determine the right solutions, and independently build and implement systems that improve efficiency across sales, marketing, client management, and partnerships. Working closely with senior leadership and cross‑functional teams, you will drive projects from initial problem identification through implementation, documentation, and long‑term adoption. You will leverage automation platforms, CRM systems, APIs, and AI coding tools to deliver practical solutions with measurable business impact. This is an opportunity to shape how a growing international business operates while enjoying significant autonomy and ownership.

Accountabilities

• Lead the migration of meeting booking workflows to native HubSpot forms and standardise forms across the website.
• Design and implement a consistent HubSpot segmentation structure to improve reporting, customer organization, and automated lead routing.
• Integrate Google Search Console, Google Analytics 4, and Google Merchant Center with Claude to automate client account analysis, reporting, and alerts.
• Identify and automate repetitive activities across client account management and sales operations.
• Improve lead email performance by optimising engagement, clicks, and response rates rather than focusing solely on sending volume.
• Standardise and automate content auditing processes to ensure consistent quality and execution across teams.
• Build automation systems supporting partnership management and joint venture operations.
• Take ownership of an existing product, overseeing its management, development, and ongoing improvement.
• Identify operational problems independently, define appropriate solutions, and translate business needs into actionable technical projects.
• Build, test, debug, and deploy workflows, integrations, and tools using automation platforms, APIs, and AI‑assisted development technologies.
• Document processes, establish clear operating procedures, and ensure newly implemented systems are adopted and maintained over time.
• Collaborate with sales, account management, operations, and technical teams to implement solutions and drive organisational adoption.
• Potentially coordinate and support a small team of operations specialists while remaining directly involved in implementation and development.

Requirements

The ideal candidate is a hands‑on technical operations professional who combines strong problem‑solving abilities with practical experience building automation systems, managing CRM environments, and deploying AI‑powered workflows. You should be comfortable taking ownership of loosely defined challenges, making independent decisions, and delivering solutions that remain effective over time.

• Proven experience designing, building, and implementing operational systems, automation workflows, or internal tools that are actively used by teams.
• Strong hands‑on expertise with HubSpot, including workflows, integrations, CRM architecture, segmentation, and reporting.
• Ability to read, understand, modify, and debug code, including through AI‑assisted development tools.
• Practical experience using AI tools such as Claude and Claude Code to build and deploy functional workflows, applications, or automation solutions.
• Demonstrated ability to identify operational inefficiencies, define solutions independently, and take projects from concept to implementation.
• Experience with automation platforms such as n8n, Make, or Zapier.
• Familiarity with APIs, integrations, Google Workspace, Google Sheets, and business intelligence or reporting tools such as Looker.
• Ability to work with tools such as ClickUp and Vercel, or quickly learn comparable technologies.
• Strong understanding of how to document systems, establish repeatable processes, and ensure long‑term adoption by internal teams.
• Experience troubleshooting complex workflows and identifying issues that may not be immediately visible through standard reporting or system alerts.
• Excellent analytical thinking, organisational skills, and attention to detail.
• Ability to work autonomously, prioritise competing initiatives, and make sound decisions with limited information.
• Strong communication and collaboration skills, particularly when working with non‑technical stakeholders.
• Previous experience managing or coordinating a small operations team is an advantage.

Benefits

• Competitive monthly compensation of $3,000–$4,500 USD, depending on experience.
• Fully remote working arrangement, with the flexibility to work from anywhere.
• Full‑time contract opportunity.
• Asynchronous‑first working environment with only one standing weekly operations meeting.
• Significant autonomy and ownership over technical operations projects and implementation decisions.
• Direct collaboration with senior leadership on strategic initiatives.
• Access to modern AI tools, including Claude and Claude Code, as well as automation and development platforms.
• Opportunity to work with a diverse, globally distributed team.
• Potential opportunity to manage and develop a small team of operations specialists.
• Exposure to a broad technology stack, including HubSpot, n8n, Make, Zapier, Google Workspace, Looker, and Vercel.