Operations Lead - Industrial Services

Placements24; Klerksdorp; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary package

Bonuses based on performance

Medical aid contribution and pension

Job summary

Placements24 is seeking an experienced Operations Lead to manage service delivery in Klerksdorp, North West. You will oversee daily operations, lead field technicians, ensure safety compliance, and drive performance to meet client expectations.

Ideal candidates have 5+ years in operations management within industrial services, strong leadership and communication skills, plus proficiency with MS Office and operations software.

Qualifications

• A relevant trade qualification or a Diploma in Operations Management.
• Minimum of 5 years of experience in operations management, preferably in industrial services or manufacturing.
• Proven experience in leading and managing operational teams.
• Strong understanding of operational processes, quality control, and safety regulations.
• Excellent organizational and time management skills.
• Proficiency in using operational software and MS Office Suite.
• Good communication and interpersonal skills, with the ability to interact effectively with staff and clients.
• Problem-solving abilities and a proactive approach to operational challenges.

Responsibilities

• Oversee and manage all day-to-day operational activities related to industrial services.
• Lead, train, and motivate a team of technicians and operational staff.
• Ensure adherence to safety protocols and company policies across all operations.
• Monitor operational performance and implement improvements to enhance efficiency and productivity.
• Manage inventory and equipment, ensuring optimal availability and maintenance.
• Coordinate service schedules and resource allocation to meet client demands.
• Handle client inquiries and resolve service-related issues promptly and professionally.
• Contribute to budget management and cost control initiatives for the operations department.
• Maintain accurate operational records and prepare performance reports.
• Collaborate with sales and technical support teams to ensure seamless service delivery.

Skills

Leadership

Problem-solving

Communication

Organizational skills

MS Office

Staff management

Education

Diploma in Operations Management

Trade qualification

Tools

MS Office Suite

Job description

About the Role

Our client, a leading provider of industrial services, is seeking a dedicated and experienced Operations Lead to manage and optimize their service delivery operations in Klerksdorp, North West . This hands-on leadership role is crucial for ensuring the efficient and effective execution of service contracts, maintaining high standards of quality, and fostering a safe working environment. The successful candidate will be responsible for overseeing daily operational activities, managing a team of field technicians, and ensuring client satisfaction. This position requires a strong operational background, excellent organizational skills, and the ability to troubleshoot and resolve issues promptly. You will be a key player in driving operational excellence and supporting the company's growth objectives within the region. This role is integral to maintaining the company's reputation for reliability and service quality. The focus is on direct operational oversight within the Klerksdorp area.

Key Responsibilities

• Oversee and manage all day-to-day operational activities related to industrial services.


• Lead, train, and motivate a team of technicians and operational staff.


• Ensure adherence to safety protocols and company policies across all operations.


• Monitor operational performance and implement improvements to enhance efficiency and productivity.


• Manage inventory and equipment, ensuring optimal availability and maintenance.


• Coordinate service schedules and resource allocation to meet client demands.


• Handle client inquiries and resolve service-related issues promptly and professionally.


• Contribute to budget management and cost control initiatives for the operations department.


• Maintain accurate operational records and prepare performance reports.


• Collaborate with sales and technical support teams to ensure seamless service delivery.

Requirements

• A relevant trade qualification or a Diploma in Operations Management, Business Administration, or a related field.


• Minimum of 5 years of experience in operations management, preferably in the industrial services or manufacturing sector.


• Proven experience in leading and managing operational teams.


• Strong understanding of operational processes, quality control, and safety regulations.


• Excellent organizational and time management skills.


• Proficiency in using operational software and MS Office Suite.


• Good communication and interpersonal skills, with the ability to interact effectively with staff and clients.


• Problem-solving abilities and a proactive approach to operational challenges.


• Ability to work effectively in a fast-paced environment.


• Physical ability to perform site inspections and occasional hands-on tasks if required.

Benefits

• Competitive annual salary up to ZAR.


• Performance-based bonuses.


• Medical aid contribution and retirement fund.


• Opportunities for skills development and career progression within the company.


• A stable and supportive work environment.


• Company-provided tools and safety equipment.


• Travel allowance for site visits.


• Paid annual leave.


• Team-building events and employee recognition programs.


• Direct impact on the success and efficiency of local operations.