Operations Excellence Manager

Sanlam; Bellville; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Glacier by Sanlam in Bellville seeks a Support Manager Operations to lead a dedicated team and align daily outputs with the servicing value proposition. You will manage SLAs, assess risks, and deliver timely, quality solutions while coaching staff across the function.

You will apply strong analytical and communication skills to drive continuous improvement, stakeholder collaboration, and data‑driven decision making within a dynamic financial services environment.

Qualifications

• Matric with relevant tertiary qualification in Commerce/Management or equivalent.
• Minimum 5 years’ proven people management experience in Financial Services.
• Experience with process improvements and risk controls.
• Strong analytical and problem‑solving skills.
• Excellent interpersonal and client relationship abilities.
• Solid communication skills, both written and verbal.
• Able to work independently and proactively; willingness to travel.
• Proficient in Excel at an intermediate level.

Responsibilities

• Lead and develop the operations team to meet service standards and SLAs.
• Identify and manage operational risks; implement process improvements.
• Coach and develop staff; monitor engagement, performance, and morale.
• Maintain effective stakeholder relationships and cross‑unit collaboration.
• Provide data analysis, reporting, and daily decision support to leadership.
• Contribute to changes in products and processes and support project work.

Skills

People management

Analytical thinking

Problem solving

Communication skills

Interpersonal skills

Independence and proactivity

Willingness to travel

Education

Matric with relevant tertiary qualification (Commerce/Management Certificate/Degree/Diploma)

Tools

Excel

Job description

Glacier by Sanlam in Bellville seeks a Support Manager Operations to lead a dedicated team and align daily outputs with the servicing value proposition. You will manage SLAs, assess risks, and deliver timely, quality solutions while coaching staff across the function.

You will apply strong analytical and communication skills to drive continuous improvement, stakeholder collaboration, and data‑driven decision making within a dynamic financial services environment.