IT Support Engineer — Cloud, Apps & Compliance

Sanlam Limited; Johannesburg; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Glacier by Sanlam is seeking an IT Support Engineer to ensure compliant IT activities and provide 1st line support for GPA applications. You will coordinate changes, liaise with stakeholders, and resolve incidents while maintaining security controls and access management.

The role requires a degree or diploma in Computer Science, 3–5 years in financial services IT, and strong SQL scripting, cloud platform knowledge, and problem-solving skills.

Qualifications

• Degree or diploma in Computer Science or related field.
• 3–5 years IT experience in financial services.
• Knowledge of SQL scripting.
• Cloud platform understanding (Azure, AWS, Google Cloud).
• Strong analytical and problem-solving abilities.
• Client-focused, collaborative, adaptable.

Responsibilities

• Apply critical thinking, design thinking and problem-solving skills to solve technical problems on existing applications.
• Provide efficient and effective 1st line support on GPA applications.
• Schedule and oversee planned application changes. Present planned changes to the Change Advisory Board (CAB) ensuring governance and controls are adhered to.
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application Changes.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements.
• Help diagnose problems and resolve incidents / issues related to applications.
• Ensure 100% compliance to the documented Logical Access Management (LAM).
• Perform provisioning of system access as per Group Policies and Procedures adhering to agreed service levels.
• Validate the known error database for application-related entries.

Skills

SQL scripting

Cloud platforms (Azure/AWS/GC)

1st line IT support

Stakeholder communication

Problem-solving

Analytical thinking

Education

Degree/Diploma in Computer Science or related qualification

Job description

Glacier by Sanlam is seeking an IT Support Engineer to ensure compliant IT activities and provide 1st line support for GPA applications. You will coordinate changes, liaise with stakeholders, and resolve incidents while maintaining security controls and access management.

The role requires a degree or diploma in Computer Science, 3–5 years in financial services IT, and strong SQL scripting, cloud platform knowledge, and problem-solving skills.