Operations Engineers

Imizizi; Gauteng; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Imizizi is seeking an experienced DevOps engineering lead to drive configuration management, automation, and continuous improvement across production environments in a full DevOps setup with international collaboration. You will design and maintain IaC pipelines, manage transitions for new services, and implement runbooks and operational processes to ensure reliable service delivery.

The role requires 6–10 years IT experience with 3–5 years in IT operations, and ITIL Foundation or equivalent

Qualifications

• Minimum 6–10 years IT experience with 3–5 years in IT operations/operations management.
• ITIL Foundation and Service Transition or equivalent qualifications are required.

Responsibilities

• Lead configuration management and automation to standardise and stabilise production environments.
• Design, implement and maintain IaC and automation pipelines for environment provisioning and application rollout.
• Drive transition management for new services and major changes with smooth handover to operations.
• Define and enforce operational processes for configuration, releases and changes.
• Act as escalation point for major incidents; lead postmortems and corrective actions.
• Collaborate with infrastructure teams to implement run improvements and operational requirements.
• Develop runbooks, runtime documentation and automation to reduce manual intervention in operations.
• Monitor, measure and report operation KPIs; propose measures to improve service quality and reliability.
• Support IT Service Continuity Management and coordinate continuity measures.
• Participate in onboarding and knowledge transfer, and deliver training on transition and operational processes.

Skills

DevOps

IaC

Automation

Runbooks

Incident management

Education

IT degree or equivalent qualification

Job description

ROLE & RESPONSIBILITIES:

• Lead configuration management and automation initiatives to standardise and stabilise production
• environments
• Design, implement and maintain IaC and automation pipelines for environment provisioning and application rollout
• Drive transition management activities for new services and major changes, ensuring smooth handover to
• operations
• Define and enforce operational processes and governance for configuration, releases and changes
• Act as escalation point for major and critical incidents; lead postmortem investigations and corrective actions
• Collaborate with infrastructure feature teams to implement “design for run” improvements and operational
• requirements
• Develop runbooks, run-time documentation and automation to reduce manual intervention in operations
• Monitor, measure and report operation KPIs; propose and implement measures to improve service quality and reliability
• Support IT Service Continuity Management for business-critical processes and coordinate continuity measures
• Support onboarding and knowledge transfer, and deliver training related to transition and operational processes
• Participate in and, where required, set up Centres of Excellence or Communities of Practice to share best
• practices
• Work closely with product stakeholders, security and regulated-business teams to integrate operational
• requirements into designs
• Contribute to the continuous improvement of development processes and practices.
• Ensure the security and integrity of software applications.
• Actively pursue Use Cases to implement AI tools and technologies to increase overall team efficiencies and
• quality.
• Communicate effectively with diverse stakeholders to understand and meet their requirements.
• Effective, systematic problem solving and implementing of workarounds to ensure system availability as per
• relevant SLA and OLA.
• Work in a full DEVOPS environment with international colleagues / external partners.
• Any additional responsibilities assigned in the Agile Working Model (AWM) Team Charter.

QUALIFICATIONS/EXPERIENCE:

• Minimum mandatory qualifications:
• IT degree or equivalent qualification.
• Minimum mandatory experience:
• Broad IT experience, typically 6-10 years, with 3–5 years in IT operations/operations management
• Proven experience in transition management, with relevant qualifications (ITIL Foundation and Service
• Transition or equivalent)