Operations & Admin Coordinator

AJ5D-PROJECTS; Randburg; On-site; ZAR 279,000 - 390,600; Full time

Benefits offered by this job

Clear growth path

Exposure to high-end property

Supportive founding team

Job summary

Blackbook Property is seeking an Operations & Admin Coordinator in Cape Town. This position requires 2+ years of experience in hospitality or property management. Responsibilities include coordinating guest check-ins and property readiness, managing cleaning teams, and handling guest queries. The role demands attention to detail, effective communication skills, and the ability to multitask in a fast-paced environment. The company offers exposure to luxury properties and a clear growth path as the portfolio scales.

Qualifications

• 2+ years in hospitality, property management, VA, or high-volume admin.
• Driver’s licence and own transport for property visits.
• Based in Cape Town with flexibility for occasional evening or weekend issue resolution.

Responsibilities

• Coordinate check-ins, check-outs, and guest communication.
• Manage cleaning teams, linen service, and maintenance suppliers.
• Handle guest queries via WhatsApp, email, and phone.

Skills

Attention to detail

Communication

Ability to multitask

Calm under pressure

Tech literacy

Tools

Hospitable

Turno

PriceLabs

Job description

We’re hiring: Operations & Admin Coordinator — Blackbook Property

Cape Town | Full-time | On-site + field

Blackbook Property is a new luxury short-term rental agency managing premium homes across the Atlantic Seaboard and Cape Town CBD. Our tagline is Forever Yours — and we mean it for our owners, our guests, and our team.

What you’ll do

• Coordinate check‑ins, check‑outs, and guest communication across Airbnb, Booking.com, Vrbo, and our direct channel
• Manage cleaning teams, linen service, and maintenance suppliers — scheduling, quality checks, invoicing
• Handle guest queries via WhatsApp, email, and phone with a calm, professional tone
• Oversee property readiness before every arrival — no detail missed
• Support owner reporting, monthly statements, and portfolio admin
• Keep our property management system (Hospitable) updated and accurate
• Manage damage deposits, guest screening, and incident reports
• Support social media scheduling and content coordination

What you bring

• 2+ years in hospitality, property management, VA, or high-volume admin
• Obsessive attention to detail and strong written communication
• Comfort juggling multiple systems and switching contexts fast
• Calm under pressure — guests sometimes arrive at 11pm with questions
• A driver’s licence and your own transport (non‑negotiable for property visits)
• Tech‑literate — you can learn new software quickly (Hospitable, Turno, PriceLabs)
• Based in Cape Town with flexibility for occasional evening or weekend issue‑resolution
• Hospitality or luxury service background

What we offer

• A front‑row seat at building a premium brand from day one
• Exposure to high‑end property, investors, and international clientele
• Clear growth path as the portfolio scales
• Modern tools, clear SOPs, and a founding team that actually supports you