Executive Assistant I Boutique Luxury Hotel

Extraordinary Solutions; Cape Town; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A boutique luxury hotel in Cape Town is seeking a highly organised Executive Assistant to manage reservations, financial administration, and daily operations. The ideal candidate will have strong administrative skills, experience in hotel reservations, and proficiency in Microsoft Office. A warm, professional presence and a keen attention to detail are crucial in this role. This position offers the opportunity to be part of a dedicated team, ensuring the smooth operation of the property and providing occasional guest interaction.

Qualifications

• High levels of organisation and ability to keep tasks on track.
• Experience in hospitality administration is preferred.
• Confidence in following up with departments to ensure completion.

Responsibilities

• Manage reservation enquiries via phone and email.
• Prepare quotations and maintain booking records.
• Monitor availability, rates, and occupancy.
• Prepare operational reports daily, weekly, and monthly.
• Assist with financial administration including invoicing.

Skills

Strong administrative and organisational skills

Experience in hotel reservations

Excellent attention to detail

Proficiency in Microsoft Office

Professional and warm approach

Tools

Microsoft Excel

Job description

Executive Assistant

Boutique Luxury Hotel | Cape Town (Gardens)

A boutique luxury hotel in Cape Town is looking for a highly organised Executive Assistant to support reservations, administration and the day-to‑day coordination of the property.

This role suits someone who is naturally structured, strong on admin and comfortable keeping things on track across a small team. You will manage reservations, reporting and financial administration while helping ensure that operational details and systems run smoothly behind the scenes.

In a boutique environment, everyone helps where needed. You may occasionally assist with front desk support or engage with guests, so a warm, professional presence and service mindset are important.

Just as important is the ability to follow up across departments to ensure reports, reservations and operational admin are completed properly and on time.

Key Responsibilities

• Manage reservation enquiries via phone and email
• Prepare quotations, confirmations and maintain accurate booking records
• Monitor availability, rates and occupancy
• Maintain organised administrative systems and reporting
• Prepare daily, weekly and monthly operational reports
• Reconcile bookings and payments
• Assist with financial administration including invoicing and reconciliations
• Follow up with departments to ensure administrative tasks and reporting are completed
• Provide occasional operational support and guest interaction when required

What We’re Looking For

• Strong administrative and organisational skills
• Experience in hotel reservations, front office or hospitality administration
• Excellent attention to detail and numerical accuracy
• Confidence to follow up and keep departments accountable
• Proficiency in Microsoft Office, especially Excel
• Professional, warm and adaptable approach

Experience in account management, bookkeeping or financial administration would be beneficial.

The Environment

Working in a boutique hotel means being part of a small, hands‑on team where organisation, reliability and teamwork are essential. This role offers real ownership and the chance to play an important part in keeping the property running smoothly.

If you are detail‑driven, dependable and enjoy being the person who keeps everything running properly, we would love to hear from you.