Operations Manager

Talent Shore; South Africa; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive pay

Fully remote work opportunity

Growth opportunities in a scaling business

Job summary

A fast-growing short-term rental management company is seeking a Senior Operations Manager to oversee and improve operations across Airbnb units. This fully remote role in South Africa requires strong leadership in managing teams and processes, ensuring top-tier guest experiences, and contributing strategic insights as the business scales quickly. The ideal candidate will have experience managing large portfolios and a commitment to operational excellence.

Qualifications

• Proven track record in Airbnb/short-term rental operations.
• Experience managing 75+ rental units.
• Ability to lead and manage remote teams effectively.

Responsibilities

• Lead and manage the VA team for optimal performance.
• Handle guest escalations professionally.
• Improve operational systems and suggest better tools.
• Collaborate with leadership to uphold quality standards.
• Oversee expense tracking and reporting within the team.
• Drive a culture of accountability and continuous improvement.

Skills

Operations Management

Guest Communication

Team Leadership

Problem Resolution

Strategic Planning

Process Improvement

Strategic input

Job description

Remote, South Africa | Posted on 28/11/2025

Senior Operations Manager – Short-Term Rentals (Remote, South Africa)

About our client

Our client is a fast-growing short-term rental management company that launched just over two years ago. Today, we manage 75+ Airbnb units, with a clear roadmap to reach 100 units by the end of this year and 200+ units by the end of next year. Our mission is to deliver exceptional guest experiences while scaling with precision and operational excellence.

The Role

We’re looking for a high-performing Operations Manager with a proven track record in Airbnb/short-term rental operations and hospitality management. This person will set the standard for our operations as we scale, lead our VA team effectively, and ensure the systems and processes are not only maintained but continuously improved.

Key Responsibilities

• Lead and manage our VA team (guest communications, scheduling, admin) to ensure top-tier performance.
• Handle guest escalations and ensure fast, professional resolutions.
• Maintain and improve operational systems and processes – suggest and implement better tools where needed.
• Work closely with leadership to uphold quality standards across all units.
• Oversee expense tracking, reporting, and accountability within the operations team.
• Ensure guest communication is optimized, balancing efficiency with 5-star guest experience.
• Collaborate with directors, revenue manager, and pricing manager to align operations with company growth targets.
• Drive a culture of accountability, ownership, and continuous improvement within the team.

What We Offer

• A chance to join a fast-scaling property business with huge growth plans.
• Work in a dynamic, entrepreneurial environment with a driven leadership team.
• Opportunity to own and shape operations as we scale past 200+ units.
• Competitive pay aligned with experience.
• Fully remote, South Africa–based role.

Requirements

• Worked for another company like this and has ideas and suggestions for improvements & efficiency.
• Hospitality experience in operations management.
• Has managed 75+ units at a time.
• Looking for someone who can take ownership of operations and run things with a high level of accountability — almost like a director.
• We need someone who can come in and ensure all processes are fully dialled in across the business.
• Manage staff effectively and hold them accountable.
• Produce detailed performance reports, especially on guest services.
• Reassign and manage team priorities as things shift.
• Identify operational issues early and proactively resolve them.
• Build, refine, and enforce systems across the business.
• Lead and develop the team through training, expectations, and performance reviews.
• Provide strategic input and help drive the business as we scale.
• Maintain strong communication and give consistent reporting so nothing falls through the cracks.
• These areas are critical as they continue to grow quickly, so they need someone who can operate at a strong leadership level from day one.
• Autonomy.
• Ownership of the team and operations at the highest level in the company.
• A chance to scale a business.
• Incentives for achievement of goals on an annual basis - based on performance (company & individual).
• The chance to work for a growing UK business.