IT Service Desk Analyst – 1st Line Support (Cape Town)

AVI Limited; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

AVI Limited in Cape Town seeks a Service Desk Agent on a 5-month contract to deliver first-line IT support to business users and assist the IT Infrastructure team. The role operates under ITIL guidelines, with proactive monitoring and incident resolution to keep systems stable and available.

The ideal candidate has 2+ years in a service desk, 1 year of 1st line support, and familiarity with Windows Server, MS Exchange, SCCM, and backup systems. Overtime and rotational shifts are required.

Qualifications

• 2+ years in a Service Desk or IT Support environment
• 1 year 1st line IT Service Desk Support experience minimum
• Experience in monitoring and initial troubleshooting of incidents across Windows & server technologies

Responsibilities

• Provide first line IT support to business users.
• Monitor and maintain IT systems and infrastructure.
• Perform basic troubleshooting and incident resolution.
• Log calls, update tickets, and escalate to resolver groups as required.
• Assist with SAP transports and ITIL-aligned processes.

Skills

Service Desk experience

1st Line Support

Windows Server

MS Exchange

SCCM

Backup systems

Monitoring tools

Networking basics

Education

Diploma in Information Technology

Matric / Grade 12

Tools

SCCM

Solarwinds

SCOM

MS Exchange

SharePoint

Job description

AVI Limited in Cape Town seeks a Service Desk Agent on a 5-month contract to deliver first-line IT support to business users and assist the IT Infrastructure team. The role operates under ITIL guidelines, with proactive monitoring and incident resolution to keep systems stable and available.

The ideal candidate has 2+ years in a service desk, 1 year of 1st line support, and familiarity with Windows Server, MS Exchange, SCCM, and backup systems. Overtime and rotational shifts are required.