ONLINE SALES- KEY ACCOUNTS SPECIALIST

Midea Group; Johannesburg; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Midea Group is seeking an experienced Online Account & Marketplace Operations professional in Johannesburg to grow Takealot and other SA online sales. You will manage day-to-day operations, optimise product content, execute promotions and ensure strong operational performance in a fast-paced eCommerce environment.

Key responsibilities include maintaining listings, pricing, orders, and campaign execution, while driving revenue growth, content quality and customer experience across SA online

Qualifications

• Experience in eCommerce, online key accounts or digital retail operations (3–6 years).
• Hands-on use of Takealot seller or similar platforms strongly preferred.
• Sound knowledge of SA online retail landscape and consumer expectations.

Responsibilities

• Manage Takealot and other online accounts’ day-to-day operations.
• Create/maintain product listings, update pricing, load promotions and manage orders.
• Drive sales, margins and sell‑through targets for assigned accounts.
• Plan campaigns, promotions and ensure timely content optimisation.
• Monitor inventory, fulfillment, and performance metrics; report Weekly/Monthly.
• Coordinate cross‑functional activities with Sales, Marketing, Finance and Supply Chain.
• Ensure compliance with pricing, policies and SA consumer regulations.
• Analyse data to identify growth opportunities and action plans.

Skills

Takealot operations

Online marketplace

Excel & dashboards

SEO & content optimisation

Negotiation & stakeholder mgmt

Education

Bachelor's degree in Business, Marketing or eCommerce

Tools

Takealot Seller Portal

Marketplace portals

Job description

To grow online sales, profitability and brand visibility across key South African eCommerce accounts by personally managing day-to-day marketplace operations, optimising product content, executing promotions and ensuring strong operational performance. The role requires practical, hands-on use of Takealot (TAL) and other online retail systems, together with a sound understanding of the South African online business environment.

Key Responsibilities

1. Online Key Account and Platform Operations

• Manage the day-to-day operational requirements of Takealot (TAL) and other assigned online retail or marketplace accounts.
• Work directly in online portals to create and maintain products, update pricing, load promotions, manage orders and resolve platform queries.
• Maintain accurate account information, trading terms, product availability and operational settings across platforms.
• Build effective working relationships with marketplace buyers, account contacts and operational support teams.

2. Sales and Revenue Growth

• Deliver monthly, quarterly and annual sales, margin and sell-through targets for assigned online accounts.
• Develop and execute account plans covering assortment, pricing, visibility, promotions and growth opportunities.
• Identify gaps in range, content, pricing or availability and take prompt corrective action.
• Support commercial negotiations, promotional submissions and account-specific trading activities.

3. Product Listings and Content Optimisation

• Create and maintain high-quality product listings, including titles, specifications, descriptions, images, categorisation and enhanced content.
• Apply marketplace search and SEO principles to improve product discoverability, traffic and conversion.
• Ensure product information is accurate, consistent, compliant and aligned with brand standards.
• Troubleshoot suppressed, rejected, duplicated or incomplete listings and follow through to resolution.

4. Campaigns, Promotions and Digital Visibility

• Plan, load and execute online promotions, deals and seasonal campaigns in line with the commercial calendar.
• Coordinate campaign mechanics, pricing, stock, creative assets and platform deadlines with internal stakeholders.
• Monitor campaign performance and make hands‑on adjustments to improve visibility, conversion and return on investment.
• Support sponsored advertising, retail media or paid marketplace activity where applicable.

5. Inventory, Orders and Fulfilment

• Monitor demand, stock availability, replenishment, fulfilment performance and ageing inventory for online accounts.
• Work with supply chain, warehouse and planning teams to reduce out-of-stock and overstock situations.
• Track order exceptions, delivery issues, returns and cancellations, and coordinate corrective action.
• Ensure platform service-level requirements and fulfilment standards are consistently met.

6. Performance Analysis and Reporting

• Track and analyse sales, margin, traffic, conversion, sell‑through, stock, returns and advertising performance.
• Use platform dashboards, Excel and internal reporting tools to identify trends, risks and growth opportunities.
• Prepare accurate weekly and monthly reports, forecasts and action plans for management.
• Translate data into practical actions and follow through on implementation.

7. Customer Experience and Account Health

• Monitor customer ratings, reviews, returns and feedback, and coordinate action on recurring concerns.
• Maintain strong account-health, content-quality, fulfilment and service-level metrics.
• Escalate and resolve operational issues that may affect customers, sales or the brand's online reputation.

8. Cross-functional Coordination and Compliance

• Work closely with sales, marketing, finance, customer service, supply chain, warehouse and product teams to execute online account requirements.
• Ensure online activity complies with company policies, agreed pricing, marketplace rules and relevant South African consumer and data‑protection requirements.
• Maintain clear records of promotions, pricing approvals, account queries and agreed actions.

Key Performance Indicators

• Online sales revenue, growth and target achievement
• Gross margin and account profitability
• Sell-through rate and stock availability / out-of-stock percentage
• Traffic, conversion rate and product-content quality
• Promotional and advertising return on investment, including ROAS / ACOS where applicable
• Order fulfilment, cancellation, return and service-level performance
• Customer ratings, reviews and account‑health metrics
• Accuracy and timeliness of platform updates, reporting and action plans

Education

• Bachelor's degree or diploma in Business, Sales, Marketing, eCommerce or a related field.

Experience

• 3-6 years' practical experience in eCommerce, online key accounts, marketplace sales or digital retail operations.
• Demonstrated hands‑on experience using Takealot (TAL) seller, supplier or marketplace systems is strongly preferred.
• Experience operating other online retail, marketplace or vendor portals in South Africa.
• Sound knowledge of the South African online retail landscape, commercial practices and customer expectations.
• Experience in home appliances, consumer electronics, FMCG or a related product environment is advantageous.

Technical and Functional Skills

• Strong working knowledge of marketplace operations, product listings, promotions, pricing, orders and account‑health management.
• Advanced Excel and reporting capability, with confidence working with large data sets and commercial dashboards.
• Good understanding of marketplace SEO, search ranking, conversion optimisation and digital advertising metrics.
• Strong commercial awareness, analytical thinking and problem‑solving skills.
• Effective negotiation, stakeholder management and written and verbal communication skills.
• High attention to detail and the ability to manage multiple deadlines in a fast‑paced environment.
• Hands‑on and action‑oriented - willing and able to complete operational tasks personally.
• Ownership and accountability - treats assigned accounts as a business and follows issues through to closure.
• Results‑driven and target‑focused, with a strong sense of urgency.
• Data‑driven and commercially minded, while maintaining attention to operational detail.
• Collaborative and service‑oriented, with the confidence to influence internal and external stakeholders.
• Adaptable, resilient and comfortable working in a rapidly changing online retail environment.

Key Working Relationships

• Internal: Sales, eCommerce, Marketing, Product, Finance, Customer Service, Supply Chain, Demand Planning and Warehouse teams.
• External: Takealot and other online account contacts, buyers, marketplace support teams, digital agencies and service providers where applicable.

Get to know more: https://www.midea-group.com/