Omnichannel Tech Leader - Retail Growth

Clicks Group; Cape Town; On-site; ZAR 3,000,000 - 4,200,000; Full time

Job summary

Clicks Group seeks a strategic technology leader to own the end-to-end omnichannel technology strategy, delivery, and optimization across retail and customer-facing platforms. This role drives omnichannel growth, elevates customer experience, and strengthens digital revenue performance.

You will lead enterprise initiatives across stores, e-commerce, loyalty, and pharmacy systems, partnering with Commercial, Marketing, and Operations to co-drive revenue outcomes and innovation through AI and

Qualifications

• 12+ years in retail, digital, or omnichannel IT environments
• Experience leading large-scale customer-facing and digital platforms
• Experience delivering complex digital transformation programmes
• Experience in pharmacy, healthcare retail, or regulated environments

Responsibilities

• Define and execute the Retail and Omnichannel Technology Strategy, aligned to commercial growth, customer experience, and digital transformation priorities.
• Own and enable digital revenue growth, ensuring retail technology platforms directly support sales, basket size, and customer lifetime value.
• Be accountable for end-to-end customer journey technology performance across stores, e-commerce, mobile, loyalty, and pharmacy systems.
• Drive omnichannel integration, ensuring seamless and consistent customer experiences across all touchpoints.
• Lead the design and scaling of customer-centric platforms, including personalisation, loyalty, promotions, and digital engagement solutions.
• Partner with Commercial, Marketing, and Operations leadership to co-own customer and revenue outcomes enabled by technology.
• Drive innovation that delivers measurable commercial impact and customer value and differentiation through emerging technologies (AI, personalisation, digital health, automation).
• Ensure high availability, resilience, performance and responsiveness of all customer-facing and store systems.
• Lead delivery of large-scale digital and retail transformation programmes, ensuring speed to market and measurable business value.
• Build and lead high-performing, product-aligned retail IT teams, embedding agile, product, and customer-centric ways of working.

Skills

Commercial acumen

Revenue growth

Customer experience leadership

Strategic thinking

Executive stakeholder management

Product and platform leadership

Delivery of digital platforms

Speed to market vs stability

Vendor management

Innovation mindset

Data-driven decision making

UX/UI awareness

Education

Honours degree in IT/CS

MBA or equivalent

Project management certification (e.g., PMP, Agile)

Job description

Clicks Group seeks a strategic technology leader to own the end-to-end omnichannel technology strategy, delivery, and optimization across retail and customer-facing platforms. This role drives omnichannel growth, elevates customer experience, and strengthens digital revenue performance.

You will lead enterprise initiatives across stores, e-commerce, loyalty, and pharmacy systems, partnering with Commercial, Marketing, and Operations to co-drive revenue outcomes and innovation through AI and