Omnichannel CX Leader: Digital Experience & Strategy

Liquid Thought; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Clicks Retailers in Cape Town is seeking a Customer Experience Manager (CX/UX) to lead the design and execution of an omnichannel strategy across digital and physical touchpoints.

You will collaborate with IT, marketing, pharmacy, and customer service to deliver intuitive, data-driven experiences that boost customer satisfaction and loyalty, while driving revenue through CX/UX initiatives.

Qualifications

• Understanding of customer journey mapping and Digital Product Lifecycle Management
• Knowledge of digital transformation
• Knowledge of E-Comm solutions in a Retail environment
• Digital Strategy
• Proficiency in data analytics tools (e.g., Google Analytics, Tableau, or Power BI)
• Familiarity with UX/UI design tools (e.g., Figma, Sketch, or Adobe XD)
• Strong digital technology skills across systems, software development and project management.
• Deciding and Initiating Action
• Leading and Supervising
• Persuading and Influencing
• Presenting and Communicating Information
• Applying Expertise and Technology
• Creating and Innovation
• Formulating Strategies and Concepts
• Planning and Organising
• Adapting and Responding to Change

Responsibilities

• Develop omnichannel strategies aligned with business goals.
• Map and optimize customer journeys across channels using data.
• Collaborate with IT, marketing, pharmacy, and customer service to design data-driven experiences.

Skills

Digital Strategy

Data analytics tools

UX/UI Design Tools

Leadership

Education

Bachelor's degree in Marketing / Information Management / Digital Strategy / Finance

Tools

CRM systems

E-commerce platforms

Customer analytics tools

Job description

Clicks Retailers in Cape Town is seeking a Customer Experience Manager (CX/UX) to lead the design and execution of an omnichannel strategy across digital and physical touchpoints.

You will collaborate with IT, marketing, pharmacy, and customer service to deliver intuitive, data-driven experiences that boost customer satisfaction and loyalty, while driving revenue through CX/UX initiatives.