Officer Risk Mitigation

absa; Durban; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Absa Bank Limited in Durban seeks a dedicated Recovery Consultant to mitigate bank losses through a portfolio approach, engaging clients in default face-to-face to rehabilitate accounts and support compliant recovery strategies. You will assess affordability, arrange rehabilitation plans, and coordinate with legal and collections teams to protect the bank’s assets.

The role requires NQF Level 6, 3–5 years in collections, a valid driver's license and willingness to travel within the operational

Qualifications

• NQF Level 6 qualification
• 3–5 years collections experience
• Field collections experience advantageous
• Valid driver’s license with no endorsements
• Willingness to travel within the operational area
• Position based in Durban

Responsibilities

• Manage high-risk and impaired accounts proactively.
• Negotiate and implement rehabilitation solutions such as debt consolidation and forbearance.
• Conduct financial assessments and evaluate customer affordability.
• Locate and engage customers in default through face-to-face interactions.
• Recover arrears and financed assets while minimizing losses to the bank.
• Inspect and value movable and immovable assets.
• Support legal recovery processes, including repossessions and court attendance as required.
• Conduct onsite assessments of businesses and enterprises to determine security value.
• Manage portfolio performance through planning, prioritization, reporting and cost control.
• Collaborate with collections teams, legal departments, debt counsellors and external parties to recover assets while complying with laws and policies.

Skills

Collections experience

Field collections

Valid driver’s license

Willing to travel

Education

Higher Diploma in Business/Commerce/Management

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Responsible for mitigating the banks losses by following a portfolio approach by interacting, on a face to face basis with clients in default or financial distress, which will assist the client to normalize or rehabilitate their accounts, alternatively mitigate Absa risk by ways of recovery in a compliant way

Job Description

Key Responsibilities

Rehabilitation & Recovery

• Manage high-risk and impaired accounts proactively.
• Negotiate and implement rehabilitation solutions such as: Debt consolidation. Additional security/surety arrangements. Forbearance and repayment arrangements.
• Conduct financial assessments and evaluate customer affordability.
• Locate and engage customers in default through face-to-face interactions.
• Recover arrears and financed assets while minimizing losses to the bank.
• Inspect and value movable and immovable assets.
• Support legal recovery processes, including: Repossessions. Write-off recommendations. Sale in Execution matters. Court attendance as a witness where required.
• Conduct onsite assessments of businesses, agricultural operations, and other enterprises to determine sustainability and security value.
• Manage portfolio performance through effective planning, prioritization, reporting, and cost control.

Stakeholder Management

• Collaborate closely with: Collections teams. Legal departments. Debt Review units. Business stakeholders. Attorneys. Sheriffs. Debt Counsellors. Insolvency Practitioners. Executors and tracing agents.
• Ensure adherence to legislation, compliance requirements, SLAs, and internal policies.
• Build and maintain strong external networks to support asset recovery and risk management.
• Escalate and report potential reputational risks to relevant stakeholders.

Minimum Requirements

• NQF Level 6 qualification
• 3 to 5 years Collections experience
• Field Collections experience advantageous
• Valid driver's license with no endorsements
• Willingness to travel within the operational area.
• Position based in Durban.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised