Office Based Account Manager: Commercial

Puma Energy; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Puma Energy is seeking an Office Based Account Manager in Johannesburg to drive the execution of the Commercial Fuels strategy, coordinating activities to maximize profitability.

This role includes monitoring sales performance, managing contracts, and supporting business development initiatives. The ideal candidate will have at least five years of experience in commercial fuels or related fields, with strong negotiation and communication skills, along with a Bachelor's degree in a relevant area.

Qualifications

• Minimum of five years’ experience in Commercial Fuels, Lubricants, Petroleum, B2B Sales.
• Demonstrated experience managing key customer accounts.
• Experience in contract administration and pricing management.

Responsibilities

• Support the implementation of the Commercial Fuels business plan.
• Monitor sales performance, customer volumes, margins and profitability.
• Coordinate the tender process from opportunity identification to submission.

Skills

Excellent verbal and written communication skills

Strong negotiation and closing abilities

Ability to build rapport and trust with clients

Strong organizational skills and attention to detail

Proficient in Microsoft Office Suite

Education

Bachelor’s degree in Business, Marketing, Sales or a related field

Tools

SAP

NAV

ePuma

Job description

Function

The Office Based Account Manager is responsible for driving the execution of the Commercial Fuels strategy by coordinating commercial activities across the business to maximise profitability, improve operational efficiency and support sustainable business growth. The role provides operational support to the Commercial Manager through commercial analysis, portfolio performance management, pricing governance, contract administration, tender submission support.

Key Responsibilities

• Commercial Support: Support the implementation of the Commercial Fuels business plan and commercial objectives. Assist the Business Sales Manager and Commercial Managers in executing key commercial initiatives. Coordinate commercial activities across departments to ensure efficient execution of business objectives. Identify opportunities to improve commercial processes and operational efficiency.
• Commercial Performance: Monitor sales performance, customer volumes, margins and profitability across the Commercial Fuels portfolio. Prepare and analyse weekly and monthly commercial performance reports. Support budgeting, forecasting and business planning activities. Analyse commercial data and trends to identify opportunities and potential risks.
• Contract & Tender Management: Coordinate and support Commercial Manager in the tender process from opportunity identification through submission. Support the preparation and evaluation of Requests for Quotation (RFQs) and Requests for Proposal (RFPs). Maintain commercial contract renewals and governance. Monitor contractual obligations and compliance.
• Business Development & Portfolio Growth: Identify, qualify and develop new business opportunities. Support Commercial Managers with customer acquisition strategies. Participate in customer presentations, negotiations and commercial discussions. Assist with tenders, RFQs and commercial proposals.
• Order Processing: Assist clients in placing orders, ensuring smooth delivery and satisfaction.
• SAP ARIBA Invoicing: Process and capture SAP invoicing for Mining Customers. Ensure seamless execution of customer orders and deliveries.
• Systems & Governance: Ensure integrity of commercial data across systems. Support and assist customers to navigate through Puma Energy systems. Maintain pricing, customer and contract master data. Support internal and external audit requirements.
• Market Intelligence & Business Insights: Monitor industry developments, competitor activity and emerging market trends. Conduct commercial analysis to identify strategic opportunities. Support innovation and new business initiatives through market research. Monthly preparation of customer review packs and presentation to support Commercial Manager.

Requirements

• Minimum of five (5) years’ experience in Commercial Fuels, Lubricants, Petroleum, B2B Sales, Wholesale or Commercial Operations.
• Demonstrated experience managing key customer accounts.
• Proven experience in commercial coordination and customer relationship management.
• Experience in contract administration and pricing management.
• Experience working within a petroleum or energy environment will be highly advantageous.
• Experience working with ERP and CRM systems such as SAP, NAV, ePuma or equivalent.

Qualification

Bachelor’s degree in Business, Marketing, Sales or a related field (preferred).

Skills

• Excellent verbal and written communication skills.
• Strong negotiation and closing abilities.
• Ability to build rapport and trust with clients.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Competencies

• Self-motivated, proactive and goal oriented.
• Teamwork attitude and behavior.
• Problem-solving and critical thinking skills.
• Strong negotiation, presentation and communication skills.