O2C Senior Admin

Collinson Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Collinson Group, a global loyalty and benefits company, seeks a Senior Billing and Credit Control Administrator in Cape Town to manage invoicing, credit notes and rebates and to ensure accurate billing records across entities.

You will handle overdue payments, respond to customer queries, and support the Supervisor with daily activities and training in a collaborative team environment. 5+ years’ experience and MS Office proficiency are required.

Qualifications

• 5+ years billing/credit control experience.
• Matric certificate.
• MS Office competency (Outlook/Teams and Excel).
• Good communication skills, both written and oral.
• Ability to work in a team, but also on own initiative.
• Attention to detail.
• Willingness to learn new processes/systems.
• Preferred: experience operating in a multi-currency or multi-country environment.

Responsibilities

• Perform timely creation of customer invoices, credit notes and rebates based on policy and contracts.
• Ensure accuracy and completeness of billing transactions.
• Act as liaison for customers resolving queries; escalate as needed.
• Initiate contact with customers to follow up on overdue payments.
• Support Supervisor in day-to-day activities and training of team administrators.
• Perform reconciliations and settlements of customer-related transactions.
• Maintain organized records of collection efforts, correspondence, and customer agreements.

Skills

Billing & Credit Control

MS Office

Communication skills

Attention to detail

Teamwork

Education

Matric certificate

Tools

Outlook

Teams

Excel

Job description

and details on how your personal data is processed, please review our .O2C Senior Admin page is loaded## O2C Senior Adminlocations: Cape Towntime type: Full timeposted on: Posted Todayjob requisition id: JR000298# **Job Description****Collinson**Collinson is a global loyalty and benefits company.We use our expertise and products to craft customer experiences which enable some of the world's best-known brands to acquire, engage and retain the most demanding and choice-rich customers. Our unique expertise and insight into high earning, frequent travellers allow us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need.While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.We take our 30 years' experience working with these kinds of household names in over 170 countries and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 20 locations worldwide. Our solutions include Priority Pass, the world's best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand's reward programmes and loyalty initiatives.Purpose of the jobThe Senior Billing and Credit Control Administrator will take responsibility for processing sales invoices and allocating cash received against customer accounts across the Collinson Group entities. Ensuring correct records are maintained and follow up on any overdue receipts.Key Responsibilities* Perform timely and accurate creation of customer invoices, credit notes and rebates based on company policy and customer contracts.* Ensure the accuracy and completeness of billing transactions* Act as a point of liaison for customers resolving internal and external customer queries, escalating these where necessary.* Initiate contact with customers to follow up on overdue payments and outstanding invoices* Support the Supervisor in overseeing the day-to-day activities and supporting training of Billing and Credit Control Team Administrators* Perform reconciliations and settlements of customer-related transactions, ensuring accurate and up-to-date records of payments and outstanding balances* Maintain organised and up-to-date records of collection efforts, correspondence, and customer agreementsKnowledge, skills and experience required· 5+ Years billing / credit control experience· Matric certificate· MS Office competency (Outlook / Teams and Excel)· Good communication skills, both written and oral.· Challenging, identifying or solving process weakness and change mindset· Ability to work as part of a team, but also capable of working on own initiative.· Attention to detail.· Ability to accurately complete tasks while meeting key deadlines.· The candidate must be prepared to learn new processes / systems.**Preferred:**· Experience Operating in a multi-currency or multi country environment.We want our people to feel recognised, supported and able to thrive both at work and beyond it.We offer a competitive reward package designed to support your financial, physical and mental wellbeing, alongside opportunities to learn, develop and be recognised for the contribution you make. Benefits vary by role and location, and full details will be shared as part of the application process.# **Equal opportunities: Our commitment to inclusion**Collinson Group is an equal opportunities employer. We welcome applications from people of all backgrounds, identities and experiences, and believe that different perspectives make our business stronger.Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it's our people who make the difference. At Collinson Group, we're curious, hardworking, humble, and focused on creating impact together, which is why we're proud to be recognised as a top workplace.**Better journeys start here - including your own.**Join a growing global business where you can solve meaningful challenges, collaborate with talented people around the world and help shape the future of travel, loyalty and customer experience.Bring your perspective, grow beyond your role and make an impact that reaches beyond profit.**Your next journey could start here**We are always interested in meeting talented people who share our ambition. Join our talent community and tell us more about your experience, interests and aspirations. Our Talent Acquisition team will be in touch when an opportunity matches your skills.**Join our talent community**