Non Motor Field Assessor
Santam Insurance
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Job summary
Santam is seeking a Non-motor Field Assessor based in North West to evaluate non-motor claims with a focus on merit and quantum, delivering fair, client-centric outcomes. The role requires field assessing experience and the ability to work independently under pressure.
Candidates should have a client-focused approach, strong communication, and a willingness to travel with a valid driver’s license. Experience with Symbility or Guidewire is advantageous.
Qualifications
- Field assessing experience
- Client-centric mindset and customer service focus
- Experience in client-facing roles, including handling high-pressure situations
- Symbility knowledge is preferred
- BTech in Building Science or similar qualification advantageous
- Strong communication and interpersonal skills
- Ability to work independently and manage time effectively
- High attention to detail and accuracy in assessments and reporting
- Strong problem-solving skills with a solution-driven approach
- Willingness to travel with valid driver’s license
Responsibilities
- Assess non-motor claims with merit and quantum, delivering fair, client-centric outcomes.
- Work under pressure while applying professional judgment and time management.
- Collaborate with stakeholders to ensure accurate assessments and reporting.
Skills
Education
Tools
Job description
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This career opportunity is available at Claims: Non-motor Field Assessing for a Non-motor Field assessor based in North West
You will assess non-motor claims with a focus on merit and quantum, delivering fair, client-centric outcomes. The role requires handling high-pressure situations with professionalism, applying solution-driven thinking, and working independently while managing time effectively.
- Field assessing experience
- Client-centric mindset with strong customer service focus
- Experience in client-facing roles, including handling high-pressure situations
- Knowledge of Symbility (property estimation tools) is preferred
- BTech in Building Science or similar qualification is advantageous
- Strong communication and interpersonal skills
- Ability to work independently and manage time effectively
- High attention to detail and accuracy in assessments and reporting
- Strong problem-solving skills with a solution-driven approach
- Innovative thinking and adaptability
- Valid driver’s license and willingness to travel
- Field assessing experience
- Exposure to Agile methodologies and Guidewire (advantageous)
- Practical and industry-oriented qualification with specialization in the construction and property industries (advantageous)
- Minimum 3 years’ experience in a claims environment
- Understanding of the claims value chain
- Client engagement and facilitation skills
- Strong analytical ability
- Advanced computer literacy
- Presenting and communicating information
- Detail orientation
- Client service focused
- Action-orientated and decisive
- Strong relationship-building skills
- Adaptable and flexible
- Innovative mindset
- Ability to perform under pressure
- Deciding and initiating action
- Teamwork and support
Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.
This is Freedom!
Our recruitment process
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
Step 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2
Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Step 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Step 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
Step 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
Step 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2
Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Step 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Step 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
Step 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.
Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.
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