Night Operations & Guest Experience Lead

MAMA SHELTER; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mama Shelter Cape Town seeks a Night Auditor to guard the night shift and ensure smooth operations for guests. You will oversee nightly processes, coordinate with day teams, handle reports, and maintain security and administrative tasks with a cheerful, proactive attitude.

This role requires resilience, integrity, and the ability to stay calm under pressure while delivering warm hospitality and accurate night audits in a fast-paced hotel environment.

Qualifications

• Ability to stay calm and act decisively in tough situations.
• Demonstrates integrity and professionalism at all times.
• Values transparency and clear communication.
• Owns mistakes and collaborates to improve.
• Committed to honesty, fairness, and guest privacy.
• Keeps sensitive information confidential.

Responsibilities

• Oversee nightly operations and ensure guest comfort.
• Be the primary night contact for guests and staff.
• Resolve issues calmly and efficiently.
• Maintain safety procedures and conduct routine checks.
• Coordinate with day team and communicate updates.
• Manage night audit processes and reports.

Skills

Calm under pressure

Integrity

Professionalism

Transparency

Ownership of mistakes

Confidentiality

Job description

Mama Shelter Cape Town seeks a Night Auditor to guard the night shift and ensure smooth operations for guests. You will oversee nightly processes, coordinate with day teams, handle reports, and maintain security and administrative tasks with a cheerful, proactive attitude.

This role requires resilience, integrity, and the ability to stay calm under pressure while delivering warm hospitality and accurate night audits in a fast-paced hotel environment.