Night Manager

Empact Group; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Empact Group in Cape Town is seeking a capable Front of House Supervisor to lead daily operations, handle inquiries, and ensure first-class, customer-focused service across dining and events.

You will oversee kitchen production flow, monitor inventory, coordinate with catering management, and develop innovative service ideas while maintaining high standards and compliance with local hospitality regulations.

Qualifications

• Matric is essential.
• Relevant tertiary qualification in hospitality, catering or hotel management.
• Minimum 2 years' experience in a supervisory position.
• Experience with stock control, ordering and receiving.
• Experience in hospitality environments and knowledge of industry laws.

Responsibilities

• Oversee smooth operation of kitchen production.
• Maintain consistency for all menu items.
• Assist with monitoring inventory and communicating needs to the catering manager.
• Daily planning and operation of the front of house team.
• Deal with enquiries or queries in a proactive and efficient manner.
• Deliver a consistent, first class, customer focused service to clients.

Skills

Supervisory skills

Customer service

Interpersonal skills

Communication skills

Multitasking

English proficiency

Front-of-house management

Education

Matric

Hospitality qualification

Job description

The Main Purpose of the role

The Successful applicant will be responsible for the planning and operation of the front of house team, deal with inquiries or queries in a proactive and efficient manner and to deliver a consistent, first class, customer focused service to clients.

Education and Experience required:

• Matric is essential
• Relevant tertiary qualification in hospitality, catering or hotel management
• Minimum 2 Years' experience in a similar supervisory position
• Experience working with function or events is desirable
• Minimum 2 Years' experience of progressive/kitchen management is compulsory
• Experience with stock control, ordering and receiving
• Hospital experience would be advantageous

Knowledge, Skills and Competencies:

• Computer literate
• Knowledge of South African Industry specific laws
• Knowledge of the catering environment ranging from fine dining to restaurant dining
• Supervisory Skills
• Exceptional interpersonal skills both in person and by telephone, with high professionalism and excellent written and spoken English
• Good communication skills
• Customer service skills
• Ability to manage multiple projects and work assignments
• Develop innovative ideas to deliver a first-class service
• Knowledge of special diets

Key areas of responsibility:

• Oversee smooth operation of kitchen production
• Maintain consistency for all menu items
• Assist with monitoring inventory and communicating needs to the catering manager
• Daily planning and operation of the front of house team
• Deal with enquiries or queries in a proactive and efficient manner
• To deliver a consistent, first class, customer focused service to clients.